Summary
Overview
Work History
Education
Skills
Internships
Timeline
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Selia Mercado

Sparta,TN

Summary

Collaborative leader with dedication to partnering with coworkers and staff to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

General Manager

PrimeFlight Aviation Services
01.2023 - 05.2024
  • Oversee financial and operational performance of commercial airline contracts
  • Developed a team of 50+ customer service agents
  • Create, manage and oversee station budgets
  • Responsible for cost reduction, revenue growth and strategic financial decision-making
  • Develop and implement strategies, processes and procedures that effectively influence company profitability, safety and contract retention
  • Direct work, determine standards of employee performances, counsel staff, address complaints and resolve operational issues.

Supervisor / Administrative Assistant

PrimeFlight Aviation Services
01.2019 - 01.2023
  • Oversee operations of passenger assistance for both Southwest and American Airlines
  • Offer excellent customer service to airline passengers during high-volume, fast-paced operations
  • Recruit, interview, and hire employees
  • Process invoices and expense reports
  • Responsible for scheduling, payroll and processing billable overtime
  • Train and guide employees as needed
  • Assist airport passengers with any problems, questions or concerns

Shift Manager

SoBol
12.2016 - 01.2019
  • Supervised restaurant staff and oversaw store operations
  • Assisted higher management with inventory control, stock ordering, interviewing and recruiting
  • Maintained high standards of customer service and followed procedures for safe food preparation, assembly, and presentation
  • Handled cash and credit transactions
  • Prepared acai and pitaya bowls, breakfast foods, smoothies and coffees
  • Resolved customer complaints promptly and professionally

Education

MBA -

St. Joseph’s University
Patchogue, NY
05.2025

Bachelor of Media and Communications -

SUNY Old Westbury Honors College
Old Westbury, NY
08.2021

Advanced Regents Diploma -

Islip High School
Islip, NY

Skills

  • Proficient in office software (Microsoft Office, Google Suite, UKG/Kronos, Slack)
  • Experienced in invoicing and expense reporting software (AvidXchange, DataBasics)
  • Fiscal responsibility
  • Problem-solving
  • Decision-making
  • Leadership
  • Organization
  • Time management

Internships

Long Island Press                                                                            

Syosset, NY  January 2021-May 2021

  • Wrote and revised publications which were published for the periodical both online and in print
  • Conducted journalistic interviews with Long Island civilians and business professionals
  • Performed extensive research on news-related topics


Dan’s Papers                                                                       

Hamptons, NY   January 2021-May 2021

  • Composed news articles that were published for the periodical online
  • Preformed edits on other interns’ written work before publication


SUNY College at Old Westbury Television Studio                      

Old Westbury, NY   January 2019-March 2019

  • Took part in editing, producing and designing student-made films
  • Filmed b-roll footage and recorded audio for SUNY Old Westbury’s film projects
  • Assisted both the college’s film club and news team in brainstorming and storyboard creations

Timeline

General Manager

PrimeFlight Aviation Services
01.2023 - 05.2024

Supervisor / Administrative Assistant

PrimeFlight Aviation Services
01.2019 - 01.2023

Shift Manager

SoBol
12.2016 - 01.2019

MBA -

St. Joseph’s University

Bachelor of Media and Communications -

SUNY Old Westbury Honors College

Advanced Regents Diploma -

Islip High School

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Selia Mercado