MERCEDES A. OBESO
PO Box 236 Lemoore,CA
Summary
Dedicated and motivated sociology graduate seeking to obtain employment guiding the members of my community into the right direction. Throughout my personal, academic, and professional gained experiences I've become knowledgeable in healthcare, social services, research collection, and counseling. I hope to be a great asset to the position to which I am applying for and for the community.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crisis Case Manager II
Kings View
12.2024 - Current
- Employing conflict resolution skills when working with diverse populations allowed me to effectively manage challenging behaviors.
- Improved client outcomes by developing and implementing comprehensive crisis intervention plans.
- Provided emotional support during crisis situations, promoting recovery and resilience.
- Participated in ongoing training opportunities that helped me stay current on best practices in the field of crisis case management.
- Conducted thorough risk assessments to determine appropriate levels of intervention and support for each client''s unique situation.
- Maintained accurate documentation of client interactions, interventions, and progress toward goals.
ER Technician
Adventist Health
12.2022 - 12.2024
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Assisted with wound care and dressing changes, promoting proper healing and preventing potential complications.
- Expedited admissions process by gathering essential information from incoming patients, enabling prompt care delivery.
- Assisted medical professionals with diagnostic procedures, contributing to accurate diagnoses and appropriate treatment plans.
- Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
- Facilitated transfer of patients throughout medical facility and between departments.
OB Monitor Technician
Adventist Health
06.2021 - 09.2022
- Maintained updated knowledge on prenatal care to contribute to better patient care and monitoring outcomes.
- Troubleshot monitor equipment issues, ensuring uninterrupted surveillance of patients'' heart and fetal activity.
- Demonstrated commitment to continuous professional development by attending relevant courses and workshops related to obstetrics monitoring practices.
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
- Closely monitored patient condition during tests and alerted obstetrics nurse if patient became stressed or conditioned worsened.
Eligibility Worker I/II
County of Kings
11.2017 - 06.2021
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Maximized departmental efficiency by maintaining a well-organized workspace and filing system, ensuring easy retrieval of necessary documents at all times.
- Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
Patient Access Rep
Adventist Health
06.2016 - 11.2017
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
CPT I - Phlebotomist
Phlebotomy Training Specialists
Fresno, CA01.2024
Bachelors - Sociology, Criminology
Fresno State University
Fresno, CA06.2017
Associates - Sociology
West Hills College
Lemoore, CA07.2015
High School Diploma -
Lemoore High School
06.2010
CNA - Certified Nursing Assistant
Kings ROP Hanford
Hanford, CA10.2008
Skills
- Organization
- Communication
- Counseling
- Data Interpretation
- Patient Care
- Active Listening
- Computer Literate
- Adaptability
- Creativity
- Teamwork
- BLS/CPR Certified
References
Available Upon Request
Quickfacts
Throughout my time of achievement in the healthcare field, human services field, and my educational attainment, I have become extremely knowledgeable. I believe my ditzy presence alone lights up a room and shines all bad energy away. I quickly earned my bachelor's degree after I became a mother. My first job will always be being a mother to my three wonderful crazy souls. However, I can only do my job adequately and with all the care in the world if I truly love what I do. I love to help people, solve problems, and lead others to success. My personal background gives me the power to talk to all people in every single walk of life. I have always been a people person, which I believe is why I can often build rapport with people so quickly. I will always work hard for what I want to achieve and simply I will never quit. I am not afraid to learn anything that will make me a better person for my career. I will succeed at any position I decide to take.
Certification
CNA, CPT I, BLS, Sociological Analysis Certification
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Crisis Case Manager II
Kings View
12.2024 - Current
ER Technician
Adventist Health
12.2022 - 12.2024
OB Monitor Technician
Adventist Health
06.2021 - 09.2022
Eligibility Worker I/II
County of Kings
11.2017 - 06.2021
Patient Access Rep
Adventist Health
06.2016 - 11.2017
CPT I - Phlebotomist
Phlebotomy Training Specialists
Bachelors - Sociology, Criminology
Fresno State University
Associates - Sociology
West Hills College
High School Diploma -
Lemoore High School
CNA - Certified Nursing Assistant
Kings ROP Hanford
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