Vincenza Casale
West Sand Lake,NY
Summary
Compassionate mental health professional known for delivering high productivity and efficiently completing tasks. Possess specialized skills in program development, crisis intervention techniques, and behavioral analysis. Excels in communication, empathy, and problem-solving to effectively support clients, and contribute positively to mental health initiatives. Licensed as a mental health counselor in New York State.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Health Case Manager II, Crisis Line Services
Carelon
Latham, USA
04.2022 - 09.2024
- Delivered crisis intervention, suicide prevention and brief supportive counseling to individuals facing emotional crises.
- Completed risk assessments to identify and respond to suicide-homicide indicators.
- Coordinated with mobile crisis units, emergency services, and law enforcement to ensure community safety.
- Educated clients on healthy coping strategies for managing stress or anxiety levels effectively.
- Enhanced member support by utilizing resource referral database to offer guidance on mental health and addiction services.
- Designated primary contact during supervisors' absence.
- Contributed to onboarding by supporting new team members.
- Provided real-time assistance to colleagues and non-licensed clinicians through oversight of crisis channels.
- Handled numerous crisis calls efficiently.
- Prepared and maintained required treatment records and reports.
- Monitored client satisfaction surveys to pinpoint improvement opportunities.
Health Home Care Manager
ALBANY COUNTY DEPARTMENT OF MENTAL HEALTH
Albany, USA
11.2020 - 03.2022
- Developed and maintained comprehensive Health Home Care Plans for clients with mental health illness.
- Provided support during transitions from one level of care to another such as discharge planning from hospitalization back into the community setting.
- Coordinated with treatment providers, families and members to establish comprehensive clinical discharge strategies.
- Coordinated POC by establishing connections and making appropriate referrals to essential supports.
- Monitored members' emerging needs through home visits and outreach.
- Provided crisis intervention when needed by working closely with emergency departments or hospitals.
- Collaborated with treating psychiatrists to discuss medication adjustments.
- Worked collaboratively and efficiently with key stakeholders like DOCCS/Parole, DHS, and OMH.
- Document all services in a comprehensive and timely manner.
- Ensured that all services provided meet state regulations and standards of practice.
Clinical Therapist
St. Anne Institute
Albany, USA
06.2017 - 11.2020
- Delivered counseling services tailored to the needs of vulnerable youth and their families.
- Performed clinical assessments meeting diverse mental health needs.
- Assisted clients in developing healthy coping mechanisms for dealing with stressors in their lives.
- Addressed urgent emotional needs by implementing effective de-escalation strategies.
- Collaborated with treatment team to devise and oversee personalized care, discharge strategies and medication management.
- Educated family members about mental health issues and how to provide support for their loved one.
- Provided referrals to community resources as needed to meet the needs of families.
- Facilitated group therapy sessions focused on topics such as anger management, grief counseling and substance abuse.
- Provided occupational, educational and other informational services to individuals to aid in making educational or vocational plans.
- Worked alongside Office of Children and Families Services, court personnel, health home care managers, and external mental health providers to identify optimal treatment options for client.
- Trained and supervised Clinical Therapists on effective counseling skills.
- Managed service plan reviews and addresses special requests, team meetings efficiently.
Mental Health Counselor- Intern
Ellis Hospital- Outpatient Program/PROS
Schenectady, USA
07.2016 - 05.2017
- Implemented evidence-based therapeutic practices such as Cognitive Behavioral Therapy or Dialectical Behavior Therapy.
- Conducted programs to prevent substance abuse, improve community health, or enhance counseling services.
- Conducted programs to prevent substance abuse or improve community health or counseling services.
- Utilized various assessment tools such as psychological tests or questionnaires when working with clients.
- Observed experienced counselors while they conducted therapy sessions to gain insight into effective techniques and strategies.
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
- Gathered and researched information about community mental health needs or resources used in conjunction with therapy.
- Facilitated psychoeducational workshops on topics related to mental health and well-being.
- Referred patients or clients to community resources or specialists.
- Participated in continuing education courses related to mental health counseling theory and practice.
- Maintained accurate records of all client interactions, including notes from therapy sessions.
Education
Master of Arts - Counseling And Community Psychology
Sage Colleges
Albany, NY05.2017
Bachelor of Arts - Sociology
SUNY at Albany
Albany, NY05.2013
Associate of Arts - Liberal Arts And Sciences
Hudson Valley Community College
Troy, NY05.2010
Skills
Effective Leadership Abilities
Proficient Interpersonal Skills
Collaborative Teamwork Skills
Crisis Management Expertise
Analytical and technical skills
Strategic Advocacy Expertise
Familiarity With Healthcare Resources
Cultural Awareness
License
Licensed Mental Health Counselor, New York, 009596-01
Certification
- Licensed Mental Health Counselor (LMHC)
Timeline
Behavioral Health Case Manager II, Crisis Line Services
Carelon
04.2022 - 09.2024
Health Home Care Manager
ALBANY COUNTY DEPARTMENT OF MENTAL HEALTH
11.2020 - 03.2022
Clinical Therapist
St. Anne Institute
06.2017 - 11.2020
Mental Health Counselor- Intern
Ellis Hospital- Outpatient Program/PROS
07.2016 - 05.2017
Master of Arts - Counseling And Community Psychology
Sage Colleges
Bachelor of Arts - Sociology
SUNY at Albany
Associate of Arts - Liberal Arts And Sciences
Hudson Valley Community College
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