Mercedes Baker
Tulsa,OK
Summary
Sought out to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Additionally, a detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. Along with these characteristics not only is respectful service skills shown towards customers this also goes with coworkers and peers as well.
Overview
6
6
years of professional experience
Work History
Bank Teller Supervisor
Prosperity Bank
02.2023 - Current
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Answered and also made phone calls regarding checks, account info, and courtesy calls.
- Counted cash drawers from incoming and outgoing transactions.
- Helped some customers with bookkeeping their accounts and check books.
- Upheld branch operations with effective management of daily bank teller activities and workflow prioritization, with outside and inside tellers.
- Implemented time-saving strategies that reduced long wait times, resulting in increased customer satisfaction and loyalty.
- Solved customer complaints in a timely and respectful manner with any and all upset customers as well as non-customers.
- Computer resources used daily such as excel, word, pages, and docu sign.
- Provided amazing customer service to employees, higher ups, and as always customers.
Vault Clerk
Bank of Oklahoma Financial
02.2021 - 01.2023
- Process deposits, imaging, organize and sell currency to correct vaults
- Also, doing change orders I processed orders for difference BOK clients to whom which received cash from their courtiers
- Balancing, and sending manifests to correct people.
Head Teller/Supervisor
IBC Bank
10.2018 - 02.2022
- Make/receive phone calls
- Help customers with deposits/withdraws and money transfers as well as handling checks for personal and business customers
- 24/7 great customer service
- Scan, & copy documents as needed
- As a supervisor, learn how to be more superior to your job role with more responsibilities that it comes with
- Sign off of large withdrawals as well as holding or not holding checks.
Education
High School Diploma -
Catoosa High School
Catoosa, OK05.2018
Skills
- Reliability
- Cash Handling
- Flexibility
- Team Work
- Problem-solving
- Financial Services
- Phone etiquette
- Microsoft Outlook
- Customer service
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Staff Training and Development
- Customer Relationship Building
- Workflow prioritization
- Organized work space
Timeline
Bank Teller Supervisor
Prosperity Bank
02.2023 - Current
Vault Clerk
Bank of Oklahoma Financial
02.2021 - 01.2023
Head Teller/Supervisor
IBC Bank
10.2018 - 02.2022
High School Diploma -
Catoosa High School
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