Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mercedes Barron

Riverside,CA

Summary

Versatile and results-driven professional with a proven track record at CI Distribution, excelling in customer service and problem-solving. Mastered critical thinking and Microsoft Excel, enhancing productivity and quality control. Achieved significant improvements in process efficiency and customer satisfaction, demonstrating exceptional ability to meet tight deadlines and manage high-stress situations.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

CI Distribution
10.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded proactively and positively to rapid change.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross Trained

Picker Packer

FedEx
09.2018 - 03.2020
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
  • Worked with customers to pack items according to specific desires and requirements.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.

Production Lead

CI Distribution
03.2020 - 10.2022
  • Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
  • Monitored equipment performance, coordinating regular maintenance checks and repairs to minimize unplanned downtime events.
  • Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
  • Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
  • Collaborated with other departments to optimize production workflows.
  • Made sure that products were produced on time and are of good quality.
  • Met production targets and tight deadlines by collaborating closely with team members.

Education

High School Diploma -

Rialto High School
Rialto, CA
06.2013

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Microsoft Excel
  • Paperwork Processing
  • Product Knowledge
  • Order Processing
  • Microsoft PowerPoint

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

CI Distribution
10.2022 - Current

Production Lead

CI Distribution
03.2020 - 10.2022

Picker Packer

FedEx
09.2018 - 03.2020

High School Diploma -

Rialto High School

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Mercedes Barron