Mercedes Bass
Jacksonville,AR
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly composed professional with a military background and extensive leadership and project management experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Compensation Specialist
Consumer Direct Care Network
08.2023 - Current
- Collaborated with HR team to design performance management systems that aligned with company goals and encouraged employee growth
- Enhanced the company's ability to attract top talent by conducting thorough market research on industry compensation trends
- Evaluated job positions within the organization to ensure consistent/ equitable pay structures across all departments and compliance with the FLSA
- Managed various compensation projects such as salary structure development, incentive plan design, job description audits, and executive compensation analysis
- Provided expert guidance on compensation-related matters to managers during recruitment, promotion, or reassignment processes
- Administered annual merit increase process by working closely with department heads to determine appropriate adjustments based on individual performance evaluations
- Developed custom reports and dashboards to provide managers and the executive team with up-to-date information on key compensation metrics
- Advised hiring managers on best practices when making offers or extending counteroffers during negotiations
HR Officer (Manager)
Army National Guard
02.2016 - Current
- Coordinated internal training programs to promote continuous learning among service members, enhancing skill and performance levels
- Reviewed members' medical documentation and accurately input them into the system, applying appropriate coding for precise record-keeping and analysis
- Supervised operations in a high-volume recruiting environment, leading the screening, interviewing, and onboarding processes for new hires
- Recruited over 300 individuals into the armed forces within a 6-month timeframe, exceeding recruitment targets
- Conducted interviews related to alleged policy violations, gathered evidence, prepared a detailed investigative report on findings, and proposed course of action
- Tracked and analyzed organizational metrics, resulting in actionable insights to improve performance, enhance retention, and optimize compensation strategies
Eligibility Specialist
Help At Home
07.2022 - 08.2023
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service
- Demonstrated expertise in ICD-10 Codes (Diagnosis Codes) to ensure accurate documentation and billing
- Utilized extensive knowledge of Medicaid/Managed Care Organizations (MCO) to navigate payer portals and websites for necessary information
- Increased efficiency in the review process by proactively identifying potential issues and developing actionable solutions
Community Skills Trainer
Milestones
03.2018 - 02.2021
- Developed comprehensive training plans for individuals, addressing unique needs and goals
- Enhanced patients' physical activity levels through attentive companionship, facilitating exercise routines, and delivering compassionate assistance with bathing, toileting, and personal hygiene
- Facilitated patients’ progress toward their goals outlined in their care plans and maintained accurate paperwork in compliance with Medicaid policies for Waiver services
- Developed and implemented educational curricula and engaging activities, while diligently keeping records of patients' advancements and improvements towards their set goals
- Contributed to case management efforts by documenting all interventions accurately on a timely basis following agency guidelines and protocols
Education
Bachelor of Science - Health Sciences
University of Central Arkansas
Conway, ARMaster of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZSkills
- Project Management
- Data Analysis and Reporting
- Budget Planning
- Compensation Training
- HRIS System Knowledge
- Performance Management
- Salary Benchmarking
- Quality Assurance and Compliance
- Labor Law Compliance
- Personnel Conflict Resolution
- Process Improvement
- Equal Employment Opportunity Guidelines
Certification
Professional Human Resources (PHR) Certificate
Timeline
Compensation Specialist
Consumer Direct Care Network
08.2023 - Current
Eligibility Specialist
Help At Home
07.2022 - 08.2023
Community Skills Trainer
Milestones
03.2018 - 02.2021
HR Officer (Manager)
Army National Guard
02.2016 - Current
Bachelor of Science - Health Sciences
University of Central Arkansas
Master of Science - Healthcare Administration
Grand Canyon University