Mercedes Black
Lake Helen ,FL
Summary
Accomplished Assistant Housekeeping Executive at Hampton Inn By Hilton. Expert in fostering customer satisfaction and safety, with a strong hospitality background and exceptional customer service skills. Proven leadership in training staff and developing long-term department strategies, ensuring high-quality service and a positive work environment.
Overview
11
11
years of professional experience
Work History
Assistant Housekeeping Executive
Hampton Inn By Hilton
04.2024 - Current
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Coordinated with front desk personnel to address guest concerns in a timely manner, enhancing overall customer experience.
- Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff.
- Trained new staff members on proper cleaning techniques, ensuring consistent service quality.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Established and enforced safety protocols and guidelines for staff.
- Addressed customer feedback and complaints to maximize satisfaction.
- Reduced turnover rates by fostering a positive work environment that encouraged open communication among staff members.
Housekeeper
Rough River Dam State Resort Park
02.2014 - 02.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Education
Ocoee High School
Ocoee, FL05.2013
Skills
- Customer service-focused
- Workload prioritization
- Hospitality background
- Health and safety
Timeline
Assistant Housekeeping Executive
Hampton Inn By Hilton
04.2024 - Current
Housekeeper
Rough River Dam State Resort Park
02.2014 - 02.2017
Ocoee High School
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