Mercedes Butler
Washington,D.C.
Summary
Dedicated Customer Service Advocate with a proven track record of delivering exceptional customer service, maintaining professionalism, and supporting day-to-day operations. Skilled in sales, member retention, and contract renewals. Proficient in data entry and adept at assisting with marketing and outreach activities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
CareFirst BlueCross BlueShield
Washington, D.C.
06.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained professional demeanor while addressing member service problems and resolving issues
- Collaborated with internal teams and external representatives to ensure customer satisfaction
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Demonstrated proficiency in data entry for precise transaction processing.
- Assisted in day-to-day operations to support team efficiency.
Guest Advocate Lead
Target
Washington, D.C
11.2018 - 06.2021
- Provided outstanding customer service by handling inquiries, payments, and service requests.
- Direct customers towards their specific needs with precision, leveraging well-maintained expertise.
- Implemented marketing strategies and outreach initiatives to attract new customers and promote customer retention.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Maintained organized data entry records and supported daily operations.
Education
High School -
IDEA Public Charter School
06.2018
Skills
- Exceptional Customer Service
- Multitasking
- Marketing
- Member Retention
- Contract/Membership Renewals
- Data Entry
- Day-to-Day Operations Assistance
- Problem Resolution
- Adaptability
- Attention to Detail
Timeline
Customer Service Representative
CareFirst BlueCross BlueShield
06.2021 - Current
Guest Advocate Lead
Target
11.2018 - 06.2021
High School -
IDEA Public Charter School
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