Mercedes Corona
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Parts Manager
LJ Monahans Auto
01.2025 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located backorder parts, catalogued invoices, and maximized profitability for the department and store.
- Managed the receiving and cataloging of the warehouse inventory, implementing automatically replenishment systems for both GM and Mopar manufacturers as well as manually ordering to maintain stock for expedited repairs.
- Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up, and oversaw all obsolescence and phase-out parts to minimize capital losses.
- Managed all disposal services for used oil, tire disposal, and used chemicals as well as maintaining the equipment at the shop, scheduling repairs and maintenance when needed on lifts, tire balancing machines, and forklifts.
Service Advisor
Cavender Subaru of Midland Odessa
07.2024 - 02.2025
- CDK Proficiency, Excel proficiency, excellent at maintaining timeframes and expectations for customers and their vehicle repairs.
- Upsold accessories and essential services and emphasized the value in said accessories and services.
- Proficient at following the due process for write up, follow up, and close out, while also maintaining communication with the technicians, parts advisors, and customers.
- Additional duties included: fleet car management, conflict resolution, and parts handling.
Service Drive Supervisor
Sewell Cadillac of Grapevine
11.2022 - 03.2024
- Coordinating customer service interactions within a luxury vehicle environment including conflict resolution and problem solving to ensure customer satisfaction.
- Coordinating, managing, and training a team of customer service representatives to perform to the standard set by both customer and company in day to day operations.
- Technological expertise with handling sensitive customer information and legal documents, including high volume vehicle transports.
Department Manager
Marketstreet
09.2019 - 12.2022
- Human relations within a team of 20-30 people including scheduling, labor calculations, and payroll entry for team.
- Perishable department management including shrink/loss management, inventory and order logistics.
- Retail and marketing management for seasonal duties including advertisements, events, catering situations, and holiday planning.
Education
Associate of Science - Automotive and Diesel Technology
Universal Technical Institute
Irving, TX03.2024
Accounting
New Mexico Junior College
Hobbs, NM05.2021
Skills
- Service-oriented communication skills
- Excel Proficiency
- CDK Proficiency
- Time management and leadership
- Proficient in reading and writing English / Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Parts Manager
LJ Monahans Auto
01.2025 - Current
Service Advisor
Cavender Subaru of Midland Odessa
07.2024 - 02.2025
Service Drive Supervisor
Sewell Cadillac of Grapevine
11.2022 - 03.2024
Department Manager
Marketstreet
09.2019 - 12.2022
Accounting
New Mexico Junior College
Associate of Science - Automotive and Diesel Technology
Universal Technical Institute