Open To Work
MERCEDES DELVESCOVO
Advent Health Hospital
Riverview,USA
Work Preference
Desired Job Title
Network Access Center Specialist IIMedical Front Office AssistantFront Desk AgentAdministrative AssistantActivities Coordinator
Work Type
Full Time
Location Preference
Remote
Important To Me
401k matchCompany CultureStock Options / Equity / Profit SharingPaid sick leaveTeam Building / Company RetreatsWork from home option4-day work week
2
Languages
36
years of professional experience
Customer service specialist with a strong background in the patient customer service industry, skilled in time management, trend analysis, and problem-solving. Enhances customer experiences through effective communication and active listening, fostering loyalty with tailored solutions. Focused on building relationships and exceeding organizational goals while optimizing processes to drive success.
Work History
Network Access Center Specialist II
9 Months- Responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Network Access Center (NAC)
- Provide exceptional customer service, striving to anticipate and meet the needs of patient
- Proactively anticipate patient's needs and help them navigate the healthcare system
- Resolved consumer inquiries promptly using critical thinking.
- Thoroughly documents all interactions and consistently updates consumer records in relevant technology systems.
- Adhere to department policies and procedures and HIPAA regulations.
- Navigated multiple computer applications while conversing with customers.
- Displayed positive, professional, and empathetic tone to deliver consistently superior service.
- Scheduled 50% more appointments weekly since January 2026.
Medical Front Office Assistant
1 Year 2 Months- Greeting patients and visitors upon arrival, providing a welcoming environment.
- Handled office scheduling, setting up appointments, preparing paperwork and balancing workloads.
- Coordinated patient paperwork, including check-in and check-out documentation
- Managed large volumes of in-person visitors and callers, addressing diverse inquiries and needs efficiently.
- Work closely with providers to ensure all necessary referrals and documentation are in patient's chart
- Coordinated patient paperwork for check-in and check-out processes, ensuring accuracy and compliance.
- Facilitated communication by addressing inquiries and providing information to callers.
- Received, answered, and responded to telephone calls.
- Scanned documents into the electronic health records system accurately.
- Coordinated meeting room bookings, optimizing space utilization and scheduling.
- Trained new front office assistants on company policies, procedures, and software applications to ensure smooth onboarding.
Front Desk Agent
8 Months- Verified patients' insurance coverage and followed up on discrepancies to streamline billing process.
- Answered telephone calls promptly, directing them to appropriate staff members.
- Answered basic questions and provided information to patients and family members.
- Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing.
- Provided essential information to patients and family members to enhance their understanding of healthcare services. and provided information to patients and family members.
- Coordinated referrals to specialists and other healthcare providers.
- Coordinated referrals to specialists and other healthcare providers as necessary.
- Processed incoming correspondence, including lab results and consultation notes, to maintain accurate patient records.
Administrative Assistant
2 Years 8 Months- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
- Safeguarded sensitive information to protect client privacy and organizational integrity with discretion while maintaining confidentiality protocols.
- Handled sensitive information with discretion while maintaining confidentiality protocols.
- Collaborated with team members on projects to meet deadlines efficiently.
- Identified issues and implemented solutions to eliminate backlog and streamline workflows.
- Organized files and records, enabling managers to focus on more pressing responsibilities.
- Provided fast and friendly service to resolve questions and address service complaints.
- Volunteered to assist colleagues with additional tasks to maintain project timelines with additional tasks to keep projects on-task and meet tight deadlines.
- Documented, researched and resolved customer service issues.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
Activities Coordinator
1 Year 11 Months- Sourced entertainment, teachers, and vendors to enhance activities calendar and engage participants.
- Maintained detailed records of attendance and client feedback to inform future programming decisions.
- Continuously researched industry trends to identify innovative ideas for future programming.
- Led diverse activities, including off-site excursions, exercise classes, and arts and crafts, to foster community engagement.
Home Maker
19 Years- Led organization to achieve strategic goals
- Managed household budget and expenses, ensuring financial stability.
- Organized daily schedules and activities for family members, optimizing time management.
- Developed meal plans catering to dietary needs, enhancing nutrition and variety.
Patient Advocate
9 Years 2 Months- Guided patients in navigating available services and community resources to enhance their access to care.
- Verified insurance eligibility, referral authorization and financial education.
- Trained new Patient Access Representatives by sharing expertise and best practices to improve onboarding experience.
- Managed access to confidential medical information to ensure patient privacy.
Education
Associate Degree - Marketing
Skills
Knowledge of ECW
Knowledge of Epic
Electronic health records
Call Center Software
Appointment Coordination
Customer Service Skills
Team Collaboration
Communication skills
Time Management
Independent Work
Languages
Spanish Fluent
Italian Intermediate
Interests
I enjoy helping others and giving back to the community.
Community Cleanup
Supporting STEM education initiatives and mentorship programs.
Timeline
Network Access Center Specialist II
Advent Health Hospital
11.2025 - CurrentRead More
Medical Front Office Assistant
Advent Health Medical Group OBGYN
09.2024 - 11.2025Read More
Front Desk Agent
Brandon Dermatology
01.2024 - 09.2024Read More
Administrative Assistant
Signature Realty
05.2021 - 01.2024Read More
Activities Coordinator
Twin Creeks
06.2019 - 05.2021Read More
Home Maker
The Delvescovo Household
05.2000 - 05.2019Read More
Patient Advocate
Christ Hospital
01.1991 - 03.2000Read More
Berkeley College
Associate Degree from Marketing
Read More