MERCEDES ENRIQUEZ
Melbourne,FL
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Scooter's Coffee
Rockledge, FL
03.2021 - 05.2025
- Supervised daily operations, ensuring adherence to company standards and quality service.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Developed staff schedules to optimize labor efficiency and meet business demands.
- Implemented inventory management strategies, reducing waste and improving stock accuracy.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
CakeKrush
Satellite Beach, FL
01.2017 - 01.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Education
Associate of Science - Computer Programming
Eastern Florida State College
Cocoa, FL05-2028
High School Diploma -
Melbourne High School
Melbourne, FL07-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Team motivation
- Employee scheduling
- Microsoft Word
- Microsoft Excel
- Data entry
- Accuracy and attention to detail
Timeline
Assistant Manager
Scooter's Coffee
03.2021 - 05.2025
Manager
CakeKrush
01.2017 - 01.2022
Associate of Science - Computer Programming
Eastern Florida State College
High School Diploma -
Melbourne High School