Mercedes Forkel
Self Employed
Ludington,MI
13
years of professional experience
Results-driven sales professional with progressive experience in telemarketing, sales, sales management, and customer retention. Proven ability to exceed sales and retention goals through relationship building, consultative selling, and exceptional customer service. Experienced in team leadership, scheduling, payroll, inventory management, and driving business growth in fast-paced, goal-oriented environments.
Work History
Stay at Home Parent
2 Years 2 Months- Oversaw household operations, including scheduling, budgeting, and daily logistics.
- Managed scheduling of medical appointments, childcare, and educational activities.
- Streamlined record-keeping processes while prioritizing multiple tasks in a dynamic environment.
- Facilitated child development initiatives and engaged in community activities to enhance local support systems.
Sales Retention Specialist
6 Years 10 Months- Enhanced customer retention by addressing service issues and implementing tailored solutions.
- Executed negotiations for pricing promotions and service packages to minimize customer cancellations.
- Oversaw high-volume inbound customer call operations, ensuring exceptional service delivery.
- Surpassed monthly retention and sales performance targets through strategic initiatives.
- Enhanced customer service operations by implementing upselling and cross-selling strategies.
- Recorded customer interactions, account modifications, and sales transactions in company systems.
Sales Manager
2 Years 4 Months- Directed daily sales operations to optimize team performance and drive membership growth.
- Assisted clients with sales consultations and guided them through facility tours for membership enrollments. Supported prospective members by providing informative facility tours and facilitating enrollment processes. Conducted engaging sales consultations to enhance member experience and facilitate enrollment.
- Developed employee work schedules and optimized staffing allocations.
- Administered payroll processing and ensured accurate maintenance of employee time records.
- Oversaw inventory management and procurement of cleaning and office supplies.
- Facilitated training and coaching sessions for new employees on effective sales techniques and customer service practices.
- Oversaw maintenance of a clean, organized, and welcoming facility environment.
- Addressed member concerns and delivered outstanding customer service.
- Facilitated recruitment, interviewing, onboarding, and training processes for new employees.
- Spearheaded membership growth by consistently surpassing monthly sales targets.
Sales Associate
1 Year 1 Month- Engaged with prospective members to assess fitness goals and recommend tailored membership options.
- Facilitated facility tours while articulating membership plans, pricing, and promotional offers.
- Cultivated relationships to convert qualified leads into new memberships.
- Facilitated processing of membership enrollments and ensured completion of sales documentation.
- Cultivated enduring relationships with members through exceptional customer service during and post-enrollment.
- Achieved and surpassed individual sales targets consistently.
Telemarketer
6 Months- Facilitated outreach efforts through high-volume cold calls to engage potential customers.
- Identified and generated qualified sales leads to support membership sales initiatives.
- Coordinated and organized appointments to enhance member engagement with sales representatives.
- Articulated membership options, promotional offers, and fitness program details to enhance customer understanding.
- Cultivated strong relationships with potential customers while ensuring meticulous documentation of calls and appointments.
Education
High School Diploma
Skills
Sales
Customer Service
Lead Generation
Customer Retention
Negotiation
Relationship Building
Team Leadership
Communication
Timeline
Stay at Home Parent
Self Employed
06.2024 - CurrentRead More
Sales Retention Specialist
Spectrum Charter Communications
08.2017 - 06.2024Read More
Sales Manager
Family Fitness
03.2015 - 07.2017Read More
Sales Associate
Family Fitness
01.2014 - 02.2015Read More
Telemarketer
Family Fitness
07.2013 - 01.2014Read More
Allendale High School
High School Diploma
Read More