Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Mercedes Garcia

Kearny,NJ

Summary

Dedicated Teller/Customer Service and Receptionist/Account Manager with 5 years of experience delivering exceptional customer service, ensuring efficient transactions, and maintaining a welcoming reception area. Skilled in problem-solving, active listening, and effective communication. Experienced in handling financial statements and office technology setup. Proven ability to greet customers warmly, manage inquiries professionally, and provide utility assistance to seniors. Committed to maintaining an organized and friendly environment while handling complaints with professionalism. A resourceful Business Development Center Rep with a track record of contributing to organizational success.

Overview

22
22
years of professional experience

Work History

Teller / Customer Service

Anderson Check Cashing
Kearny, NJ
04.2024 - Current
  • Provided excellent customer service, greeted customers in a friendly and professional manner, processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe, and provided utility assistance to seniors.

Receptionist /Account Manager

Bindi North America
Kearny
09.2021 - 05.2023
  • Maintained an organized reception area and ensured all visitors were greeted in a friendly and welcoming manner, answered incoming calls in a timely and professional manner, assisted with the setup and maintenance of office technology, handled complaints and inquiries in a professional manner, and prepared monthly, quarterly and annual financial statements in accordance with Generally Accepted Accounting Principles (GAAP).

Business Development Center Rep

East Coast Toyota
East Rutherford
02.2016 - 03.2019
  • Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing service information, politely assisted customers in person and via telephone, effectively communicated with and supported sales marketing and administrative team on a daily basis, and cashed out customers.

Nursing Clerk

Second Home Adult Medical Daycare
Paterson , NJ
12.2002 - 10.2014
  • Greeted patients and visitors in a professional manner.
  • Assisted medical staff with patient admission paperwork, including insurance information.
  • Managed daily activities with facility patients.
  • Responsible for weekly and monthly reports.
  • Successfully implanted policies and procedures.
  • Responded promptly to requests from patients, families, visitors, physicians and other staff members.

Education

Queens High School Diploma -

Grover Cleveland High School
Maspeth
06.1996

Skills

  • Communication Skills
  • Ability to Work in a Team
  • Leadership
  • Microsoft Office
  • Computer Skills
  • Effective Time Management
  • Customer Service
  • Adaptable
  • Resourceful Problem Solver
  • Form filler
  • Cash Handling
  • Account updating
  • Customer Relationship Building
  • Relationship building and management
  • Bilingual in [Spanish]
  • Exceptional customer service
  • Friendly
  • Strong Work Ethic
  • Excellent communication skills
  • Reliable
  • Stress Tolerance
  • Approachable

Languages

Spanish

Languages

Spanish
Professional

Timeline

Teller / Customer Service

Anderson Check Cashing
04.2024 - Current

Receptionist /Account Manager

Bindi North America
09.2021 - 05.2023

Business Development Center Rep

East Coast Toyota
02.2016 - 03.2019

Nursing Clerk

Second Home Adult Medical Daycare
12.2002 - 10.2014

Queens High School Diploma -

Grover Cleveland High School

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Mercedes Garcia