Mercedes Gayles
Baltimore,MD
Summary
Self- taught, self- driven profession with attention to detail and experience. High level of accuracy in typing, reviewing, proofreading, analyzing transcripts, language skills, and knowledgeable in computer databases. Able to multi- task multiple computer systems and application with accuracy. Good listener and communicator. Ambitious to learn and motivated for the future.
Overview
14
14
years of professional experience
Work History
Coordinator II
Penske Truck Leasing
Baltimore, MD
11.2022 - Current
- This position requires service coordinators to schedule 24 hour roadside service for individuals throughout the United States and Canada.
- Assist with accident calls
- Assess and diagnose vehicle failure through careful inquiry and tools
- Contract review
Customer Service Representative
CareFirst BlueCross BlueShield
04.2014 - Current
- Proficient in routine in member and provider services
- knowledgeable in general contracts and products
- answered provider and member inquiries by clarifying any issues by researching and providing alterative solutions
- administering various billing and payment transactions
Comcast Technician
Comcast
Baltimore, MD
03.2016 - 11.2022
- My job responsibilities include the installation and trouble shooting of cable tv internet and phone services.
- physical requirement of ladder carrying and climbing
- Strong technical capability, computer knowledge of billing systems and databases
- Complex cable testing of equipment and products.
- prioritize and organize effectively
Patient Service Representative
Sinai Health System
05.2010 - 09.2012
- Patient intake of personal patient information and insurance information.
- Answering patient calls, emails, and questions
- Providing minimal patient care ( blankets, ice, snacks.)
Education
High School Diploma -
Baltimore City College
Baltimore, MD08-2008
Skills
- Typing of 60-100 wpm
- Problem Solving
- Multi-tasking
- Decision-making
- Empathy
- Work ethic
- Attention to detail
- Conflict resolution
- Research
- Editing
- Proofreading
- Language skills
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Coordinator II
Penske Truck Leasing
11.2022 - Current
Comcast Technician
Comcast
03.2016 - 11.2022
Customer Service Representative
CareFirst BlueCross BlueShield
04.2014 - Current
Patient Service Representative
Sinai Health System
05.2010 - 09.2012
High School Diploma -
Baltimore City College