Mercedes Gonzales
San Antonio
Summary
Experienced with managing tables and providing exceptional service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Maintains high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency along with customer inquiries and complaints.
Overview
10
10
years of professional experience
Work History
Server
Black Bear Diner
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders for guests
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Server
Texas Roadhouse Restaurant
12.2023 - 03.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Excellent communication skills, both verbal and written
- provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Demonstrated respect, friendliness and willingness to help whenever needed
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
Sales Associate
Marine Corps Community Services
05.2019 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories for Marine Corp Uniforms and medals
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Assists in preparing and participates in year-end inventory and preparation
- Worked closely with shift manager to solve problems and handle customer concerns
Server, Cashier, Delivery Driver
O's American Kitchen
10.2014 - 01.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Improved dining experience by providing prompt, attentive service to guests.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Managed inventory of dining supplies to prevent shortages during service.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Completed on-time deliveries by choosing best and most efficient routes
- Completed rush deliveries on tight timetables to satisfy customer needs
- Delivered and catered food to facility for on-time set-up
Education
Associate of Arts - Social & Behavioral Sciences
Grossmont College
El Cajon, CA06-2020
Skills
- Exceptional customer service
- Strong Work Ethic
- Cash Handling Accuracy
- High-volume dining
- Order Accuracy
- Food safety practices
- Allergy Awareness
- Verbal/Written Communication
- Teamwork and Collaboration
- Time Management
- Microsoft Word
- Meeting Deadlines
- Answering Customer Questions
- Problem-solving skills
- Relationship Building
- Hospitality Service Expertise
- Conflict Resolution
- Listening Skills
Timeline
Server
Black Bear Diner
06.2024 - Current
Server
Texas Roadhouse Restaurant
12.2023 - 03.2024
Sales Associate
Marine Corps Community Services
05.2019 - 12.2023
Server, Cashier, Delivery Driver
O's American Kitchen
10.2014 - 01.2017
Associate of Arts - Social & Behavioral Sciences
Grossmont College
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