Mercedes Harrington
Omaha,NE
Summary
Skilled in providing top-notch support in dining room and bar settings, ensuring seamless service and customer satisfaction. Possess strong knowledge of food service protocols and bar maintenance, with ability to adapt quickly to fast-paced environments. Demonstrated success in improving workflow efficiency and collaborating effectively with kitchen and bar staff to meet service objectives. Committed to maintaining cleanliness and organization standards to enhance dining experience.
Overview
2
2
years of professional experience
Work History
Food Runner
Jimbos Diner
Omaha
01.2017 - 08.2018
- Handled high-pressure situations calmly and professionally during peak hours, or unexpected rushes, at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers, and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure the accuracy of orders, minimizing order errors and complaints.
- Followed proper cash handling procedures when accepting payments from customers.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Helped in training new food runners, sharing best practices and operational knowledge.
Education
High School Diploma -
Bryan High School
Omaha, NE05-2019
Skills
- Teamwork and collaboration, strong work ethic, time management, effective multitasking, problem-solving, cash handling, bussing, anticipating customer needs, memory retention, proficient in software, customer relations, computer skills, cross-selling, and upselling
Timeline
Food Runner
Jimbos Diner
01.2017 - 08.2018
High School Diploma -
Bryan High School