Mercedes Hernandez
Edinburg,TX
Summary
Results-driven individual with a track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
Registration Representative
Doctors Hospital at Renaissance
Edinburg, TX
01.2022 - Current
- Collaborated professionally with doctors, doctor's offices, technicians, all medical staff, and insurance verifiers to ensure proper documentation was completed correctly prior to patient's being seen.
- Provided excellent customer service while registering patients in a friendly and kindly manner. Always ensuring good communication skills that the patient's information is correct, making sure all instructions were followed, having the knowledge on explaining insurance benefits, and resolving any issues that arose during registration.
- Assisting on answering all calls received.
- Confirming patient's appointments a day prior, and rescheduling appointments if requested or needed.
- Having knowledge about other departments and their roles in any case of redirecting a lost patient to their proper destination.
Home Care Provider
Alegria Primary Home Care
San Juan, TX
12.2019 - 11.2021
- Performed light housekeeping tasks including vacuuming, dusting, laundry, tidiness, and meal preparation.
- Maintained clean and well-organized environment for client happiness and safety.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Mainly provided companionship, and assisted in any way needed.
Crew Leader
AMC Theaters
Ediburg, TX
06.2016 - 10.2019
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
- Trained new hires on job duties, safety protocols, and company policies.
- Assisted in resolving customer complaints or issues quickly and efficiently, assisted managers with customer refunds.
- Always having a positive attitude and excellent customer service.
Education
High School Diploma -
PSJA Memorial Early College Highschool
Alamo, TX05-2018
Some College (No Degree) - Exercise Science
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Interpersonal and written communication
- Conflict Resolution
- Healthcare experience
- Working extremely well in stressful environments
- Multitasking Abilities
- Calm under pressure
- Team-oriented
- Dependable
- Keven to develop
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Registration Representative
Doctors Hospital at Renaissance
01.2022 - Current
Home Care Provider
Alegria Primary Home Care
12.2019 - 11.2021
Crew Leader
AMC Theaters
06.2016 - 10.2019
High School Diploma -
PSJA Memorial Early College Highschool
Some College (No Degree) - Exercise Science
The University of Texas Rio Grande Valley