Mercedes Hernandez
San Antonio,TX
Summary
Detail-oriented school registrar with extensive experience in attendance management, student records, and front office operations within a dynamic educational environment. Recognized for delivering exceptional bilingual customer service to students, families, and staff, ensuring a welcoming and efficient atmosphere. Proficient in Microsoft Excel and Word, complemented by strong organizational and multitasking abilities that enhance productivity. A collaborative team player committed to supporting colleagues through idea generation and assistance with school events, consistently providing help wherever needed.
Overview
4
4
years of professional experience
Work History
Attendance and PEIMS Specialist
Kipp Texas Public Schools
San Antonio, TX
06.2024 - Current
- Facilitated smooth transitions for incoming students by coordinating their placement testing schedules and advising appointments prior to enrollment.
- Provided exceptional customer service to parents and students, addressing inquiries and resolving issues in timely manner.
- Contributed to development of school policies by providing input on registration procedures, attendance tracking, and transcript management.
- Enhanced data integrity by conducting regular audits of student records and promptly correcting discrepancies as needed.
- Streamlined registration process by implementing user-friendly online platform for student enrollment.
- Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with state and federal regulations.
- Collaborated with school administrators to develop efficient scheduling strategies, optimizing course availability and maximizing staff resources.
- Trained new staff members on registrar office operations, promoting consistency in procedures and upholding high standards of professionalism.
- Served as liaison between school administration, faculty members, and students regarding all matters relating to academic records.
School Receptionist
Kipp Texas Public Schools
San Antonio, TX
07.2023 - 05.2024
- Facilitated efficient meeting scheduling between school staff, parents, and students as needed.
- Managed daily attendance records to ensure accuracy in reporting absences or tardiness of students.
- Supported student enrollment processes by accurately collecting and organizing required documentation.
- Facilitated timely distribution of important notices from administration to parents via email or traditional mailings.
- Coordinated substitute teacher assignments when necessary to ensure appropriate staffing levels during staff absences.
- Served as liaison between school administration and community by addressing concerns promptly and professionally.
- Contributed to a positive work culture among staff members through proactive problem-solving efforts.
- Strengthened relationships among faculty, staff, parents, and students by fostering open lines of communication and friendly, approachable demeanor at reception desk.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
ESL Paraprofessional
Kipp Texas Public Schools
San Antonio, TX
11.2021 - 06.2023
- Assisted classroom teachers in modifying curriculum materials for increased accessibility to ESL students.
- Utilized real-world examples when teaching new vocabulary, allowing students to better grasp complex terms and phrases.
- Evaluated and recorded various aspects of students' progress and reported information to parents.
- Compiled, maintained and filed reports, records and other documents required by school and district.
- Provided valuable input during parent-teacher conferences, helping families understand their child's academic progress and areas needing improvement.
- Facilitated small group instruction for focused language development, resulting in higher levels of retention and understanding.
- Collaborated with teachers to develop strategies for supporting academic success of ESL students.
Education
High School Diploma -
Winston Churchill High School
San Antonio, TX06.2019
Skills
- Customer relations
- Proficient in bilingual communication
- Quality assurance
- Collaborative teamwork
- Data-driven decision making
- Record-keeping proficiency
- Crisis management
- Flexible mindset
- Self motivation
- Strong verbal communication
- Effective relationship management
- Strategic goal setting
- Idea development and brainstorming
- Workplace professionalism
- Accurate data entry
- Record management
Languages
Spanish
Native or Bilingual
Timeline
Attendance and PEIMS Specialist
Kipp Texas Public Schools
06.2024 - Current
School Receptionist
Kipp Texas Public Schools
07.2023 - 05.2024
ESL Paraprofessional
Kipp Texas Public Schools
11.2021 - 06.2023
High School Diploma -
Winston Churchill High School