Mercedes Hernandez
Wayne,NJ
Summary
Business professional with strong expertise in supporting business operations and enhancing workflow efficiency. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Associate
The Valley Hospital
Ridgewood, NJ
08.2025 - Current
- Streamlined data entry procedures, significantly reducing processing time and increasing accuracy in patient records management.
- Coordinated communication between departments to streamline workflow and improve service delivery.
- Assisted in managing patient records using electronic health record systems to ensure data accuracy.
Server/Bartender Shift Manager
The Lola
Hoboken, NJ
10.2023 - 06.2025
- Delivered exceptional customer service as a server, leading to noticeable gains in repeat clientele and overall satisfaction.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Supported training of new servers on operational procedures and service standards.
- Fostered a warm atmosphere with guests, encouraging positive feedback and building long-lasting relationships.
- Maintained accurate and organized cash handling procedures, ensuring financial integrity and compliance with company policies.
Waitress
Country Cafe
Franklin Lakes, NJ
01.2020 - 01.2022
- Delivered exceptional customer service, fostering a welcoming atmosphere that encouraged repeat visits and strengthened community ties.
- Maintained organized records of daily transactions and inventory, contributing to accurate financial reporting and stock management.
- Cultivated a warm dining experience through attentive service, enhancing customer satisfaction and promoting a loyal customer base.
- Coordinated with kitchen staff to ensure timely food delivery, fostering teamwork that contributed to a seamless dining experience.
Education
Bachelor's - Psychology
William Paterson University of New Jersey
Wayne, NJ05-2024
Associate's - Science
Bergen Community College
Paramus, NJ12-2020
Skills
- Conflict Resolution
- Team Collaboration
- Workplace Communication
- Meditech
- Time Management
- Adaptability
Certification
BLS
Timeline
Business Associate
The Valley Hospital
08.2025 - Current
Server/Bartender Shift Manager
The Lola
10.2023 - 06.2025
Waitress
Country Cafe
01.2020 - 01.2022
Associate's - Science
Bergen Community College
Bachelor's - Psychology
William Paterson University of New Jersey