Mercedes Hill
Franklin,OH
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
River Oaks Retirement Home
Miamisburg, OH
10.2024 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Delivered empathetic assistance across various departments.
Sales Associate
Bath and Body Works
Monroe, OH
09.2024 - Current
- Performed cashier duties, including accepting payments, issuing receipts, and counting out change.
- Greeted customers and provided exceptional customer service.
- Assist colleagues with sales processing tasks to achieve daily sales targets.
Medical Records Specialist
Harmony Home Health Care
Moraine, OH
09.2020 - 10.2023
- Ensured that all required forms were completed accurately and completely prior to storage or release.
- Scanned documents into electronic health record system according to established procedures.
- Answered inquiries regarding the status of patient records or their availability.
- Maintained the department in a clean, organized and manner.
Order Fulfillment Associate
Amazon
Monroe, OH
09.2018 - 09.2020
- Exceeded goals through effective task prioritization and strong work ethic.
- Relocated boxes and organized aisles to create floor space, facilitating unobstructed forklift movement throughout the area.
- Reduced errors by RF scanners to expedite the process of picking items and placing them into the appropriate bins.
Housekeeping Supervisor
Thrive Memory Care
West Chester, OH
08.2017 - 09.2018
- Assigned housekeeping staff to specific shifts and rooms on their abilities and daily requirements.
- Provided comprehensive training and mentorship all new employees to enhance service quality and performance.
- Assisted in various departments such as caregiving, kitchen, front desk, and maintenance as required.
- Provided excellent customer service skills
Assistant Teacher
Abilities First
Middletown, OH
03.2016 - 08.2017
- Provided one-on-one and group-based learning support to maintain student progress and development
- Collaborated with teachers to design lesson plans and coordinate class activities, consistently successful ideas and identifying areas for improvement.
- Assisted with toddlers, both able bodied and disabled and played a key role in their daily learning experience
Education
High school diploma -
Middletown High School
Middletown, OH05.2015
Skills
- Microsoft Word
- Caregiving
- Effective Organization
- Self-motivate
- Creative
- People-oriented
- Phone etiquette
- Team collaboration
- Customer assistance and interaction
Certification
N.I.D.E Certified in Dementia and Alzheimer's Disease, 09/01/17, Present, Understanding dementia concepts and techniques.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Front Desk Receptionist
River Oaks Retirement Home
10.2024 - Current
Sales Associate
Bath and Body Works
09.2024 - Current
Medical Records Specialist
Harmony Home Health Care
09.2020 - 10.2023
Order Fulfillment Associate
Amazon
09.2018 - 09.2020
Housekeeping Supervisor
Thrive Memory Care
08.2017 - 09.2018
Assistant Teacher
Abilities First
03.2016 - 08.2017
N.I.D.E Certified in Dementia and Alzheimer's Disease, 09/01/17, Present, Understanding dementia concepts and techniques.
High school diploma -
Middletown High School
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