Mercedes Jennings
Pompano Beach
Summary
Dynamic and detail-oriented Medical Receptionist with proven expertise at Broward General Medical Center in managing patient confidentiality and appointment scheduling. Adept at enhancing office efficiency through exceptional customer service and meticulous inventory management. Recognized for maintaining a professional atmosphere while ensuring seamless communication and data entry.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Broward General Medical Center
Fort Lauderdale
01.2022 - 03.2025
- Ordered office supplies as needed to maintain inventory levels.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Receptionist
Legacy Rehab & Care Center
Fort Lauderdale
08.2020 - 12.2021
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Assisted with special projects assigned by management when required.
- Verified visitors' identification cards before allowing access to the building.
- Composed and prepared routine correspondence, letters and reports with job-related software.
Receptionist
Caribbean Cruise Line
Fort Lauderdale
07.2018 - 11.2021
- Verified visitors' identification cards before allowing access to the building.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Scheduled and confirmed appointments.
- Scheduled space or equipment for special programs, meetings and conferences.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Education
High School Diploma -
Plantation High School
Plantation, FL06-2013
Skills
- Appointment scheduling
- Medical records management
- Patient confidentiality
- Insurance verification
- Office inventory management
- Customer service
- Communication skills
- Attention to detail
- Data entry
Timeline
Medical Receptionist
Broward General Medical Center
01.2022 - 03.2025
Receptionist
Legacy Rehab & Care Center
08.2020 - 12.2021
Receptionist
Caribbean Cruise Line
07.2018 - 11.2021
High School Diploma -
Plantation High School