Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
MERCEDES JONES

MERCEDES JONES

Upper Marlboro,MD
You never know what is enough unless you know what is more than enough.
William Blake

Summary

Ambitious, career-focused job seeker with being an effective leader with the ability to adapt to stimulating and challenging environments. I have extensive leadership experiences in situational assessments, conflict resolution and verbal/non-verbal communication to achieve all work related goals. I have experience in project management and problem solving skills to adapt. I can type 90+ words per minute. I am also Proficient in MS office, Excel, Powerpoint and Outlook. I am a strategic planner that has proficient knowledge in Behavior Management, project management, disabilities, Medicare and Medicaid. I have excellent communication skills that sets me out of the ordinary to obtain great rapport with clients and outside resources. I have the proficient ability to conduct research and use multiple databases to achieve work goals. With my excellent time management skills I can achieve my professional work experience.

Overview

9
9
years of professional experience

Work History

PLANNER/CASE MANAGERSUPPORT PLANNER/CASE MANAGER

Beatrice Loving Heart
Lanham, MD.
02.2020 - Current
  • Work with outside resources to assess client needs and discuss collaborative treatment efforts
  • Identified appropriate community resources and provided referrals for services
  • Proficient use of the LTSS system to compose or prepare and document case notes and technical reports for services
  • Assisted 35+ clients on caseload
  • Establish good rapport with clients with telephone contact and home visits
  • Managing excel spreadsheets to monitor the clients services
  • Planned budgets for programs, equipment and support services
  • Collaborated with state agencies to discuss benefits in order to develop individualized plans for each case

Paraprofessional

Inspired Teaching School
Washington, DC
09.2017 - 02.2020
  • Implementing lesson plans
  • Acting as a liaison in a classroom setting
  • Partnered with IEP team to assist in evaluating special education student progress
  • Developed and maintained positive relationships with students and parents to promote positive attitude toward learning
  • Implemented behavioral plans designed by IEP team.
  • Demonstrated patience, compassion and empathy in various situations
  • Applied positive reinforcement to redirect negative behaviors
  • Led one-on-one activities to each student during group activities to engage in positive learning
  • Observed students to help teachers identify potential learning blocks and opportunities for support

GROUP LEADER

YMCA
WASHINGTON , DC
12.2014 - 02.2020
  • Developed human relation skills through interactions with parents and coworkers
  • Developing and Implementing lesson plans and daily activities
  • Assist with before and after school care
  • Lead weekly enrichment activities
  • Assist children with special needs in a blended environment Planned activities that would stimulate growth in language, social and motor skills

Early Head

STUDENT INTERNSHIP
Frostburg, MD
02.2017 - 05.2017
  • Use of empowOR data base
  • Conducting Home visits for 15+ youth
  • Filing and Monitoring Multiple case loads
  • Assisting with the homeless and children with disabilities
  • Communicated with clients to discuss project objectives and requirements
  • Conferred with parents and staff to discuss educational activities and policies and students' behavioral or learning problems
  • Monitored students' progress and provided students and teachers with assistance in resolving any problems.

Education

Bachelor of Science - Social Work

Frostburg State University, Frostburg, MD
12.2017

Skills

  • Client Advocacy towards person centered planning
  • Proficient use of Verbal and Written Communication
  • Proficient Email and Telephone Etiquette
  • Relationship Building for good rapport
  • Resource Identification to ensure client satisfaction
  • MS Office, Word, Excel
  • Structured Case Management and Discharge Planning
  • Intervention Planning
  • Data Entry
  • Annual Case Reviews
  • Home Visits
  • Program Development to ensure clients needs are met

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

PLANNER/CASE MANAGERSUPPORT PLANNER/CASE MANAGER - Beatrice Loving Heart
02.2020 - Current
Paraprofessional - Inspired Teaching School
09.2017 - 02.2020
Early Head - STUDENT INTERNSHIP
02.2017 - 05.2017
GROUP LEADER - YMCA
12.2014 - 02.2020
Frostburg State University - Bachelor of Science, Social Work
MERCEDES JONES