Summary
Overview
Work History
Education
Skills
Timeline
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Mercedes logan

Charlotte,NC

Summary

Dynamic professional with proven expertise in team leadership and customer service at Family Dollar. Recognized for enhancing operational efficiency and accuracy in cash handling. Skilled in product sorting and warehouse safety, consistently fostering a positive work environment while achieving high customer satisfaction and reducing discrepancies through effective problem-solving and decision-making.

Professional in logistics and materials handling, prepared for this role with strong attention to accuracy and efficiency. Demonstrates excellent teamwork and adaptability in dynamic environments. Skilled in sorting processes, quality control, and maintaining smooth operational flow. Reliable and results-driven, ensuring consistent and effective performance.

Overview

6
6
years of professional experience

Work History

Sorter

Goodwill Industries
12.2023 - 06.2024
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Used hand-held scanners to sort items into specific categories.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
  • Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Followed company policies and procedures to produce consistent work results.
  • Recorded and tracked items sorted to confirm accuracy.

Crew Shift Leader

Ace No.3
02.2022 - 11.2022
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Distributed necessary tasks and duties during each shift.
  • Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
  • Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
  • Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
  • Increased crew morale by fostering a positive work atmosphere, recognizing achievements, and providing constructive feedback.
  • Enhanced customer satisfaction by addressing concerns promptly and professionally.
  • Managed inventory levels to minimize waste while ensuring adequate stock for customer demand.
  • Ensured smooth operations during peak hours by coordinating staff assignments and breaks efficiently.
  • Quickly and efficiently resolved complaints and escalated issues.
  • Prepared detailed end-of-shift reports to inform management of shift outcomes including sales figures, staffing concerns, or any outstanding incidents requiring attention.
  • Developed rapport with customers through friendly interactions, attentive service, and swift resolution of issues as they arose.
  • Facilitated disciplinary action when necessary.

Assistant Manager

Family Dollar
07.2018 - 01.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.

Education

No Degree - Medical Billing And Coding

Ultimate Medical Academy
Clearwater
08-2026

Skills

  • Speed and accuracy
  • Product sorting
  • Warehouse safety
  • Reliability and punctuality
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Problem-solving
  • Time management
  • Task delegation

Timeline

Sorter

Goodwill Industries
12.2023 - 06.2024

Crew Shift Leader

Ace No.3
02.2022 - 11.2022

Assistant Manager

Family Dollar
07.2018 - 01.2022

No Degree - Medical Billing And Coding

Ultimate Medical Academy

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Mercedes logan