Mercedes Lopez
Oceanside,CA
Summary
Personable professional Community Manager with exemplary customer service skills. Excellent reputation for resolving problems and improving customer satisfaction. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Experienced with Affordable programs Tax Credit, FWHG, PSH, HUD Sec8/Sec236
Overview
17
17
years of professional experience
Work History
Community Manager
ConAm
Fallbrook, CA
03.2021 - Current
- Maintained accurate tenant records and lease agreements, ensuring compliance with company policies and regulations.
- Conducted regular property inspections to identify maintenance needs and facilitate timely resolutions for residents.
- Developed communication strategies to effectively disseminate information about community resources and services available to residents.
- Collaborated with vendors to coordinate maintenance services, ensuring high-quality support for community facilities.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections of both interior and exterior of properties for damage.
Embroidery Support Specialist
Acushnet Company
Vista, CA
08.2015 - 03.2021
- Designed and implemented procedures to improve work flow and reduce issues within the work place.
- Processed customer orders accordingly using information systems and databases.
- Coordinated with Machine Operators to have work flow efficient and effectively.
- Gathered customer feedback systematically to inform ongoing improvements in service delivery protocols regularly.
Customer Service Specialist
JC Penney Co Inc
Oceanside, CA
01.2009 - 06.2015
- Managed customer inquiries across multiple channels, ensuring timely responses and comprehensive support solutions.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Answered calls, emails and faxes addressing customer inquiries, solving problems and providing product information.
- Assisted customers with needs such as opening accounts, updating account details and signing up for new services.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Education
High School Diploma -
Oceanside High School
Oceanside, CASkills
- Staff training and development
- Operations Management
- Customer Service
- Conflict Resolution
- Telephone Etiquette
- Good listening skills
- Responsible
- Time management
- Team collaboration
- Clear oral/Written communication
- Versatile / Adaptable
- Daily operations management
- Microsoft 365
- Yardi
Timeline
Community Manager
ConAm
03.2021 - Current
Embroidery Support Specialist
Acushnet Company
08.2015 - 03.2021
Customer Service Specialist
JC Penney Co Inc
01.2009 - 06.2015
High School Diploma -
Oceanside High School