Yolanda Garth
Birmingham,AL
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Positive and diligent Type professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering Number years of Industry experience paired with goal-oriented and performance-minded approach.
Overview
6
6
years of professional experience
Work History
Community Manager
Associa
05.2023 - Current
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction
- Worked with maintenance staff to complete timely repairs and enhancements
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
- Conducted regular inspections to identify needed improvements and maintain highest standards
- Produced reports about community activities to keep owners, directors and property managers informed
- Evaluated property conditions and recommended improvements
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes
- Managed community within established cost constraints.
Property Manager
Bunn Properties
05.2019 - 05.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Completed final move-out walk-throughs with tenants to identify required repairs
- Followed up on delinquent tenants and coordinated collection procedures
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
- Introduced prospective tenants to types of units available and performed tours of premises
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Coordinated with legal counsel to resolve tenant disputes
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Assistant Property Manager
Sunchase American
10.2017 - 08.2019
- Followed up on delinquent tenants and coordinated collection procedures
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Completed final move-out walk-throughs with tenants to identify required repairs
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
- Kept accurate records of all resident and tenant correspondence
- Collected and maintained careful records of rental payments and payment dates
- Communicated effectively with owners, residents, and on-site associates.
Skills
- Staff Training
- Employee Motivation and Guidance
- Employee Recruitment
- Local and State Laws
- Schedule Planning
- Leasing Strategy Development
- Customer Relationship Management
- Resident Relations
- Maintenance Knowledge
- Construction Project Oversight
- Property Inspection
- Database Management
- Collect Payments
- Accurate Property Valuation
- Leasing and Sales
- Property Service Contract Administration
- Apartment Inspections
- Understanding of Amenities
- Workplace Safety
- Property Management
- Calendar Management
- Enterprise Resource Planning
- Staff Coordination
- Team Training
- Property Tour Coordination
- Oversee Maintenance
- Insurance Coordination
- Promotional Planning
- Rent Pricing Optimization
- Terms Explanation and Enforcement
- Tenant and Owner Liaising
- Performance Assessment
- Financing Coordination
- Tenant Eligibility Determination
- Monthly Fee and Payment Collection
- Team Recruitment
- Employee Performance Management
- Staff Management
Timeline
Community Manager - Associa
05.2023 - Current
Property Manager - Bunn Properties
05.2019 - 05.2023
Assistant Property Manager - Sunchase American
10.2017 - 08.2019
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