Mercedes Malone
Lexington,MS
Summary
Dynamic professional with a proven track record at Amazon Fulfillment, adept in complex problem-solving and fostering customer engagement. Excelled in training new hires and driving process improvements, significantly enhancing team efficiency and customer satisfaction. Skilled in forklift operation and relationship building, demonstrating a commitment to workplace safety and superior service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Amazon Associate
Amazon Fulfillment Center
08.2021 - Current
- Outbound Sort, scan, and stack packages
- Work in teams to meet end of shift expectations
- Provide feedback to Mangers on associate barriers
- Learning ambassador,Train new amazon employees ad show them work standards
- Problem solve which include correct shipping labels and damages
- Wrap, mark, and build pallets
- Follow directions from screens
- Use handheld devices and smartphones
Amazon Process Guide
Amazon Fulfilment
06.2022 - 10.2024
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
- Implemented process improvements for increased productivity.
- Performed regular audits to ensure compliance with established procedures and guidelines.
- Developed comprehensive training materials for new hires to ensure consistent understanding of processes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked closely with management staff
Amazon Seasonal Process Assistant
Amazon Fulfilment
11.2021 - 02.2022
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Monitored and reported on process performance to verify compliance with established standards.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
Amazon Learning Ambassador
Amazon Fulfillment
01.2021 - 10.2021
- Train new associate in work path
- Collaborated with team leaders to identify training needs and implement targeted learning initiatives to address specific skill gaps.
- Managed the onboarding process for new employees
Employee Assistance Manager
Double Quick Gas Station
04.2021 - 09.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
High School Diploma -
Jacob Joshua McClain High School
Lexington, MS05-2009
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Workplace safety
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Oral communication
- New hire training
- Forklift operation
Certification
- Forklift Certification
- Nurse aid
- Business Administration assiatan
- Certified Teacher Assistant (CTA) - American Board for Certification of Teacher Excellence.
Timeline
Amazon Process Guide
Amazon Fulfilment
06.2022 - 10.2024
Amazon Seasonal Process Assistant
Amazon Fulfilment
11.2021 - 02.2022
Amazon Associate
Amazon Fulfillment Center
08.2021 - Current
Employee Assistance Manager
Double Quick Gas Station
04.2021 - 09.2021
Amazon Learning Ambassador
Amazon Fulfillment
01.2021 - 10.2021
- Forklift Certification
- Nurse aid
- Business Administration assiatan
- Certified Teacher Assistant (CTA) - American Board for Certification of Teacher Excellence.
High School Diploma -
Jacob Joshua McClain High School
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