Server
Louie's Steak & Seafood
05 2023 - 10 2023
Hi, I’m
Mercedes Mathison
Kasilof,Alaska
Summary
Personable and energetic individual committed to delivering excellence in all facets of customer service and staff support. Dedicated to offering exceptional assistance to team members and customers. Skilled at multi-tasking, remaining calm under pressure, and maintaining a positive and upbeat attitude with strong relationship-building abilities.
Work History
Louie's Steak & SeafoodKenai
Server
05 2023 - 10 2023
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Banks AlehouseFairbanks
Bartender
01 2023 - 05 2023
Job overview
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Backdoor Kenai
Bartender
05 2022 - 10 2022
Job overview
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Buckets Sports GrillSoldotna
Server
05 2020 - 04 2022
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Served food and beverages promptly with focused attention to customer needs.
Aquamarine Cafe And SuitesKodiak, AK
HEAD WAITRESS
06 2017 - 09 2019
Job overview
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Supervised server staff and simultaneously served personal section of tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- .Strengthened teamwork among waitstaff through effective delegation of tasks based on individual strengths.
K Nine KutzKodiak, AK
DOG BATHER
08 2016 - 04 2017
Job overview
- Maintained clean and organized boarding areas to promote exceptional animal wellbeing
- Kept animal coats clean and healthy with regular washing, grooming and trimming
- Carefully clipped nails and trimmed hair around pads and paws, using a gentle approach for anxious pets
- Lifted 10+ dogs of varying weights and breeds for bathing and grooming services on a daily basis
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items, including pet food, treats and toys
Education
Kodiak High School
05.2013
Skills
- Stocking and replenishing
- POS systems expert
- Good listening skills
- Professional telephone demeanor
- Data entry
- Quick learner
- Creative problem solving
- Extremely Charismatic
Timeline
Bartender
Banks Alehouse
01 2023 - 05 2023
Bartender
Backdoor
05 2022 - 10 2022
Server
Buckets Sports Grill
05 2020 - 04 2022
HEAD WAITRESS
Aquamarine Cafe And Suites
06 2017 - 09 2019
DOG BATHER
K Nine Kutz
08 2016 - 04 2017