Mercedes Mendoza
Haiku
Summary
Dedicated professional with proven strengths in customer service and team collaboration. Recognized for maintaining organization and efficiency, contributing to efficient operations and positive client relationships, supporting overall business objectives.
Overview
6
6
years of professional experience
Work History
Office Manager
Zero Gravity Services
Kahului, HI
05.2020 - 01.2026
- Managed scheduling and resource allocation to support team objectives and project timelines.
- Developed and implemented office procedures that improved communication between departments.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor and client relationships.
Floral Assistant
Maverick Events
Kihei, HI
01.2022 - 11.2022
- Assisted in inventory management, tracking supplies and coordinating orders to maintain stock levels.
- Collaborated with event coordinators to establish timelines and deliver accurate floral setups on schedule.
- Provided assistance in setting up floral displays at weddings, funerals, and other events to ensure seamless execution.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
Cashier
Wailuku Coffee Company
Haiku, HI
05.2021 - Current
- Maintained cleanliness and organization of workspaces, following food safety standards.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
Associate of Arts - Political Science
University of Hawaii Maui Campus
Maui HI05.2025
Bachelor of Arts - Psychology
University of Hawaii West Oahu
Oahu Hi05.2028
Skills
- Customer service
- Work ethic and integrity
- Front office management
- Team collaboration
Timeline
Floral Assistant
Maverick Events
01.2022 - 11.2022
Cashier
Wailuku Coffee Company
05.2021 - Current
Office Manager
Zero Gravity Services
05.2020 - 01.2026
Associate of Arts - Political Science
University of Hawaii Maui Campus
Bachelor of Arts - Psychology
University of Hawaii West Oahu