Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mercedes Monroe

Summary

Professional in logistics management, prepared to drive operations efficiency and streamline supply chain processes. Skilled in inventory management, transportation coordination, and warehouse operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable, resourceful, and committed to delivering high-quality outcomes.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Courier

FedEx Express Corp
10.2023 - Current
  • Greeted recipients, delivered packages, parcels, and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for the safe transportation of goods.

School Bus Driver

Krise Transportation Inc
05.2022 - 08.2024


  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.

Vault Custodian

GardaWorld Cash Services
09.2019 - 05.2022
  • Demonstrated exceptional attention to detail while handling sensitive client information and valuable assets, ensuring the highest level of security and confidentiality.
  • Trained new employees on proper procedures for handling sensitive materials, ensuring consistency in operations across the team.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Handled various accounting transactions.

Residential Counselor

Athelas Institute
04.2016 - 07.2019


  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Provided patient care, including medication administration, vital sign monitoring, and documentation, utilizing the eMAR system.
  • Served as a liaison between families or guardians of clients when necessary; providing updates about clients' progress or addressing any concerns they may have.

Employment Advisor/ Administrative Support Specialist

The Arc Central Chesapeake Region
02.2014 - 04.2017
  • Assisted clients with application processes, eligibility questions, and documentation.
  • Provided clear guidance and support to diverse individuals navigating complex procedures.
  • Collaborated with staff to ensure timely follow-up and excellent customer service.
  • Recognized for professionalism, communication skills, and client satisfaction.

Home Health Aide

Innovative Services, Inc.
09.2009 - 12.2013


  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.

Education

Associate's degree - Associate of Applied Science- Education

Howard Community College
Columbia, MD
05.2023

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Warehouse operations
  • Shipping and receiving
  • Materials handling
  • Dependable and reliable
  • Effective communication skills

Certification

  • Air Brake Endorsement
  • Driver's License
  • Class B - w/ Passenger & School bus endorsements
  • ServSafe

Timeline

Courier

FedEx Express Corp
10.2023 - Current

School Bus Driver

Krise Transportation Inc
05.2022 - 08.2024

Vault Custodian

GardaWorld Cash Services
09.2019 - 05.2022

Residential Counselor

Athelas Institute
04.2016 - 07.2019

Employment Advisor/ Administrative Support Specialist

The Arc Central Chesapeake Region
02.2014 - 04.2017

Home Health Aide

Innovative Services, Inc.
09.2009 - 12.2013

Associate's degree - Associate of Applied Science- Education

Howard Community College

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