Mercedes Morris
Atlanta,USA
Summary
Detail-oriented, aiming to leverage a proven track record of data entry, project management, customer retention, and customer relations skills with an objective of customer satisfaction while upholding company standards and values.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Night Audit/ Front Desk
Hampton Inn and Suites
Buckhead, GA
06.2025 - Current
- Coordinated audit tasks among night shift team members to cover front desk operations.
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Balanced and reconciled over 200 room charges, debit and credit card transactions, cash and cheque payments daily, following strict procedures, leading to accurate financial reporting and guest contentment.
- Efficiently checked in and out an average of 30 guests per night, managing wake-up call requests with 100% accuracy, ensuring a seamless guest experience
Night Audit
Hilton Garden Inn/Homewood Suites
Dunwoody, GA
08.2023 - 06.2025
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Checked requests and room service for accuracy and guests needing assistance.
Education
Bachelor Of Arts - Business Administration
Georgia State University
Atlanta, GA, USASkills
- Customer Satisfaction
- Financial Transaction
- Listening skills
- Microsoft Excel
- Microsoft PowerPoint
- PEP
- Proficient knowledge in OnQ
- Proficient knowledge in OnQ, PEP, and Opera Systems
- Project Management
- Sales knowledge
- Team Development
- Tenacity
- Understanding customer's needs
- Underwriting
Certification
- Property and Casualty License
- 07/2023 - Present
- Personal Lines Insurance License
- 07/2019 - Present
Timeline
Night Audit/ Front Desk
Hampton Inn and Suites
06.2025 - Current
Night Audit
Hilton Garden Inn/Homewood Suites
08.2023 - 06.2025
Bachelor Of Arts - Business Administration
Georgia State University