Mercedes Morse
Tampa,Fl
Summary
Detail-oriented individual with exceptional communication. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing customer experience.
Overview
2025
2025
years of professional experience
Work History
Intern
FORCE Hereditary Cancer Foundation
- Current
- Revising and editing XRAYS for those who are predisposed to cancer
Waitress and Bartender
Charlie's Bar and Grille
06.2023 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Bartender and Cocktail Waitress
Rachel's Steakhouse
06.2023 - 08.2024
- Knowledge on preparing top shelf specialty cocktails.
- Experience in selling and upselling menu items to customers.
- Fine dining experience consistently demonstrating proper serving etiquette, and delivering top-notch service.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender and Waitress
Quarterdeck Restaurants
12.2021 - 05.2023
- 2 bite check in with customers to ensure there is a positive experience.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender and Waitress
Atlas Pizzeria
03.2018 - 08.2021
- Instructed guests on menu specials and answered questions efficiently.
- Accurately and efficiently counted and recorded cash earrings throughout the restaurant.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Server and Manager
The Sweet Spot
03.2015 - 08.2021
- Analyzed restaurants needs and sales history to order inventory and keep supplies stocked.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Education
Public Health - Pre-Med
Nova Southeastern University
Fort Lauderdale, Fl05.2023
Associates in Applied science - Humanities and Social Sciences
Corning Community College
Corning, NY05.2021
Regents Diploma -
Addison Central Middle-High School
Addison, NY05.2019
Skills
- Hospitality customer service and manager with 8 years experience
- Efficiently able to serve customers in a fast paced, high volume environment
- CPR Certified
- Narcan Certified
- Mental Health First Aid Certified
- ServSafe Food and Alcohol Compliance Completion
- Teamwork and Collaboration
- Public Speaking
- Fast Learner
Field Work
- Took part in a Global Outreach trip to Puerto Rico, and personally developed a hypertension initiative along with a health promotion plan, all while adhering to health literacy and cultural competence
- Creating an effective evaluation plan for the Children's Home Society of Florida to be used in schools across the state to identify barriers as to why children are not seeking mental health services
Timeline
Bartender and Cocktail Waitress
Rachel's Steakhouse
06.2023 - 08.2024
Waitress and Bartender
Charlie's Bar and Grille
06.2023 - 09.2024
Bartender and Waitress
Quarterdeck Restaurants
12.2021 - 05.2023
Bartender and Waitress
Atlas Pizzeria
03.2018 - 08.2021
Server and Manager
The Sweet Spot
03.2015 - 08.2021
Intern
FORCE Hereditary Cancer Foundation
- Current
Public Health - Pre-Med
Nova Southeastern University
Associates in Applied science - Humanities and Social Sciences
Corning Community College
Regents Diploma -
Addison Central Middle-High School
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