Mercedes Nance

• Corporate Communications | Website Development | Independently produces, directs and creates presentation, instructional, promotional and other video and visual media products to communicate goals and objectives of notary.
• Consulted with customers to assess needs and propose optimal solutions.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Mitigated business risks by working closely with staff members and assessing performance.

• Summary
• Manual labor in connection with maintenance and cleaning of buildings and grounds of a postal facility.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Reported vandalism or other damage to property to supervisor.
• Followed safety protocols and safe use of protective gear to prevent injury to self and others.

• Summary
• Maintain good relations with customers and have a general familiarity with postal laws, regulations, and products for route area
• As a CCA I provided a critical service to your community by ensuring mail delivery.
• Planned and cased mail in sequence of delivery for designated route.
• Operated vehicles and equipment to transport packages and mail pieces.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Engaged customers with pleasant demeanor and offered to help with mail-related issues.
• Worked closely with other employees in mail office and handled various administrative tasks.
• Explained mail regulations, policies or procedures to postal customers.
• Reported [Type] and [Type] problems to appropriate personnel.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Handled mail and packages with care to prevent damage during delivery.
• Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.

• Summary
• To provide a variety of services to customers along my assigned route.

• SERVICE GOALS: Personally connect
• Keep everyone informed
• Be on their team
• Workforce Knowledge, Summary
• Reports to the,
• Performs a variety of duties to maintain the Hospital in a clean, sanitary and orderly condition
• The primary responsibility of this position is to clean and disinfect all areas of the hospital following the proven methods of cleaning from top to bottom, clockwise or counterclockwise, and from cleanest to dirtiest
• Contributes to a positive and healing experience for patients.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Monitored workflow to improve employee time management and increase productivity.
• Maintained compliance with company policies, objectives, and communication goals.
• Achieved results by working with staff to meet established targets.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Conducted routine inspections to check quality and compliance with established specifications.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Developed and implemented customer service policies to enhance satisfaction.
• Solicited customer feedback to identify and improve on areas of weakness.
• Worked with site to maintain compliance with applicable environment regulations.

• Summary
• To communicate the value and mitigate the risk while introducing the power of Legal Shield
• Sell to Individual and B2B
• Setup zoom appointments and give presentations about LS products bring on new associates and building teams
• Making 400 calls a week and Two appointment zoom meetings a week.
• Set appointments with customers to discuss B2B and Independent plans, ID Shield.
• Cultivated and strengthened client relationships to build repeat business and referrals.
• Maintained heavy workload with efficient and deadline-oriented mindset.
• Utilized persuasive communication style to accomplish challenging objectives on consistent basis.
• Promoted LegalShield through social media platforms such as Twitter and Instagram pages.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Summary
• Follow and adhere to bylaws labor union’s constitutional mandate include and informing the workers of their rights under the collective bargaining agreement (CBA); monitoring and enforcing the provisions of the CBA; and ensuring employer compliance with federal, state and local laws
• Additionally, when an employee is believed to have violated company policy or the CBA, Represent and defend rank-and-file employees in investigatory interviews (in accord with employees’ Weingarten Rights), that are reasonably expected to result in disciplinary action, and through the grievance procedure
• Engage in Collective bargaining agreements known as Union contracts union-related duties, such as disciplinary meetings, grievance investigations, arbitration and contract negotiations, without any loss in pay or benefits.
• Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
• Provided expertise on labor and employment laws to help employers make more effective decisions.
• Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
• Negotiated collective bargaining agreements.
• Skilled at working independently and collaboratively in a team environment.
• Interpreted and advised on labor relations policies and previously negotiated agreements.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.

• Train other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs
• Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes
• Daily review of active/pending Consults, Encounters, Electronic Wait List, Recall list and MHV secure messaging communications for accuracy and disposition
• Report backlogs, difficulties in meeting deadlines
• Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
• Organized patient records to research records, extract medical information and review records for completeness and accuracy.
• Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
• Interviewed patients to verify and update clinical and demographic records.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Performed medical records management, including filing, organizing and scanning documents.
• Obtained client medical history, medication information, symptoms, and allergies.

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