Mercedes Ontiveros
Pasadena
Summary
Dynamic and reliable manager with a proven track record of ownership, initiative, and adaptability in high-pressure, fast-paced environments. Highly organized with exceptional communication and record-keeping abilities, ensuring efficient coordination among members of the team while maintaining an excellent quality of work. Able to manage multiple priorities with professionalism and composure.
Overview
1
1
year of professional experience
Work History
Manager
Chick-fil-A
Laporte, TX
05.2024 - Current
- Coached, mentored, and trained team members in order to improve their job performance.
- Monitored staff performance and addressed issues.
- Assign tasks to associates to fit skill levels and maximize team performance.
- Highly adept at optimizing workflows and prioritizing tasks to maximize efficiency and productivity, ensuring effective time management for both personal responsibilities and team objectives.
Manager
Raising Cane's Restaurants
Deer Park, TX
12.2023 - 05.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management, summarizing operational performance metrics and pertinent updates, to ensure accurate and timely information dissemination.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Organized special events, such as training sessions for employees.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Delegated work to staff, setting priorities and goals.
- Managed inventory of supplies within assigned area.
Education
Associate of Arts - Business Administration
San Jacinto College District
Pasadena, TX12-2024
Skills
- Time management
- Team Leadership
- Dependability
- Communication
- Adaptability
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Education and Training
other
Timeline
Manager
Chick-fil-A
05.2024 - Current
Manager
Raising Cane's Restaurants
12.2023 - 05.2024
Associate of Arts - Business Administration
San Jacinto College District