Mercedes Ontiveros
Pasadena
Summary
Dynamic and reliable manager with a proven track record of ownership, initiative, and adaptability in high-pressure, fast-paced environments. Highly organized with exceptional communication and record-keeping abilities, ensuring efficient coordination among members of the team while maintaining an excellent quality of work. Able to manage multiple priorities with professionalism and composure.
Overview
1
1
year of professional experience
Work History
Manager
Chick-fil-A
05.2024 - Current
- Coached, mentored, and trained team members in order to improve their job performance.
- Monitored staff performance and addressed issues.
- Assign tasks to associates to fit skill levels and maximize team performance.
- Highly adept at optimizing workflows and prioritizing tasks to maximize efficiency and productivity, ensuring effective time management for both personal responsibilities and team objectives.
Manager
Raising Cane's Restaurants
12.2023 - 05.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management, summarizing operational performance metrics and pertinent updates, to ensure accurate and timely information dissemination.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Organized special events, such as training sessions for employees.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Delegated work to staff, setting priorities and goals.
- Managed inventory of supplies within assigned area.
Education
Associate of Arts - Business Administration
San Jacinto College District
Pasadena, TX12-2024
Skills
- Time management
- Team Leadership
- Dependability
- Communication
- Adaptability
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Education and Training
other
Timeline
Manager
Chick-fil-A
05.2024 - Current
Manager
Raising Cane's Restaurants
12.2023 - 05.2024
Associate of Arts - Business Administration
San Jacinto College District
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