Mercedes Prado Acevedo
Port Charlotte,FL
Summary
Dynamic Assistant Manager with a proven track record at a leading Tv Channel, excelling in team leadership and customer service. Expert in fostering staff development, enhancing problem-solving abilities, and ensuring policy compliance. Achieved significant improvements in staff performance and service quality, demonstrating exceptional decision-making and conflict resolution skills.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Tv Channel
07.2011 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Provided guidance an support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping and payroll information.
- Resolved conflicts between team members in an affective manner.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Degree in Sociology - Social
Central University of Venezuela
Caracas, Venezuela07-2005
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Conflict resolution
- Employee scheduling
- Policy enforcement
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Assistant Manager
Tv Channel
07.2011 - 02.2023
Degree in Sociology - Social
Central University of Venezuela
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