Mercedes Rivera
Charlotte,NC
Summary
Accomplished Security Supervisor with a proven track record at Allied Universal Security Services, enhancing team efficiency and safety compliance through expert leadership and security personnel training. Skilled in conflict resolution and performance assessment, successfully managed critical incident responses, ensuring staff and visitor safety. Demonstrates exceptional team leadership and security team management abilities.
Overview
28
28
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
Charlotte, NC
05.2014 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
Administrative Assistant
Cargo Air Services
New York, NY
03.2012 - 10.2014
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Security Officer
FJC Securities Services
Jamaica, NY
11.1996 - 02.2012
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Supported law enforcement agencies during investigations involving airport security incidents or breaches.
- Safeguarded airport security regulations compliance through strict adherence to guidelines during all ground operations tasks.
Education
High School Diploma -
Eastern District HS
Brooklyn NY06.1984
Skills
- Team Leadership
- Security personnel training
- Security team management
- Staffing and scheduling
- Skilled in conflict resolution
- Performance Assessment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Supervisor
Allied Universal Security Services
05.2014 - Current
Administrative Assistant
Cargo Air Services
03.2012 - 10.2014
Security Officer
FJC Securities Services
11.1996 - 02.2012
High School Diploma -
Eastern District HS