Mercedes Roberts
Visalia,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Hibbetts Sports
05.2024 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Led training initiatives, enhancing employee skills and confidence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Shiekh Shoes
07.2018 - 05.2024
- Led training initiatives, enhancing employee skills and confidence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
Party Host
Chuck E Cheese
03.2015 - 11.2017
- Developed themed party ideas to enhance guest experience.
- Supervised activities to maintain safety and enjoyment for participants.
- Created a lively atmosphere through music and games.
- Managed food and beverage service during events to keep guests satisfied.
- Coordinated setup and breakdown of party decorations and supplies.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
Education
High School Diploma -
Crescent Valley Public Charter
Visalia09-2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Task delegation
- Goal setting
- Staff supervision
- Customer relations
- Team motivation
Timeline
Assistant Manager
Hibbetts Sports
05.2024 - Current
Assistant Manager
Shiekh Shoes
07.2018 - 05.2024
Party Host
Chuck E Cheese
03.2015 - 11.2017
High School Diploma -
Crescent Valley Public Charter
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