MERCEDES BONILLA SANCHEZ
Summerville,SC
Summary
Engaged Bilingual Customer Service Representative with 5+ years of experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Care Tech position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Senior Customer Service Agent
FedEx Express
North Charleston, SC
01.2023 - 04.2023
- Assisted other team members in performing store functions such as packages research
- Handled customer inquiries and complaints with professionalism to restore satisfaction
- Proactively addressed customer concerns in order to prevent escalations and complaints
- Greeted customers and listened closely to problems described to determine solutions
Recruiter Specialist
Express Employment Professionals
Beaumont, TX
12.2021 - 04.2022
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes
Secretary/HR Assistant
Baker GCI
Port Arthur, TX
11.2019 - 10.2020
- Assist HR with recruiting processes, and payroll adjustments
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures
- Processed employee termination paperwork at direction of supervisory staff
Field Clerk Helper
McDermott
Port Neches, TX
07.2019 - 11.2019
- Processed documents and materials to disseminate information to appropriate parties
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
- Assisted with onboarding of new employees
- Input data into spreadsheets and databases
Field Clerk
Cajun Industries
West Lake, LA
10.2017 - 04.2018
- Assist field management by providing proper documentation such as daily sign in sheets, permits, job safety analysis
- Audited blueprints books and provided updated revisions to management in office and field management
- Assist with clerical duties.
Carpenter Helper/ Project Documentation
Performance Contractors, Inc.
Sulphur, LA
11.2014 - 06.2015
- Cut materials according to specifications in preparation for installation.
- Assisted with movement of materials and equipment to job sites.
- Followed established job site safety regulations and maintained safe and clean work area.
Educational Aide
Beyond The Bell, Youth Development Program
Sioux City, IA
08.2014 - 11.2014
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Survey Helper
Focus Optical Alignment
Niagara Falls, NY
07.2012 - 12.2012
- Practiced company policies to promote safety and compliance.
- Loaded and unloaded construction materials to prepare for use in construction.
- Marked elevation from different angles and key topographic features were measured and marked.
Scaffold Helper
KBR
Pascagoula, MS
02.2012 - 07.2012
- Assembled, erected and dismantled scaffolding structures to meet project needs.
- Inspected scaffolding for safety and structural integrity before each use.
- Utilized ladders, small lifts and rope access systems to safely access hard-to-reach areas.
Secretary's Assistant
Bethesda Refrigeration Services Inc.
Gaithersburg, MD
03.2011 - 01.2012
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Medical Receptionist
Dr. Untiveros
Rockville, MD
03.2007 - 05.2008
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted Dr. with certain procedures, and prep blood work to send out to lab.
- Adhered to strict HIPAA guidelines to protect patient privacy
Education
Certification - CNA
Tri-State Nursing
Sioux City, IA06.2015
Associate of Science - Nursing
Mississippi Gulf Coast Community College
Gautier, MS08.2013
Associate of Science - Nursing
Montgomery College
Rockville, MD08.2005
High School Diploma -
Gaithersburg High School
Gaithersburg, MD2005
Skills
- High-Volume Environments
- Time Sheet Preparation
- Customer Relations
- Customer Service
- Document and Records Management
- Appointment Booking
- Administrative and Office Support
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Senior Customer Service Agent
FedEx Express
01.2023 - 04.2023
Recruiter Specialist
Express Employment Professionals
12.2021 - 04.2022
Secretary/HR Assistant
Baker GCI
11.2019 - 10.2020
Field Clerk Helper
McDermott
07.2019 - 11.2019
Field Clerk
Cajun Industries
10.2017 - 04.2018
Carpenter Helper/ Project Documentation
Performance Contractors, Inc.
11.2014 - 06.2015
Educational Aide
Beyond The Bell, Youth Development Program
08.2014 - 11.2014
Survey Helper
Focus Optical Alignment
07.2012 - 12.2012
Scaffold Helper
KBR
02.2012 - 07.2012
Secretary's Assistant
Bethesda Refrigeration Services Inc.
03.2011 - 01.2012
Medical Receptionist
Dr. Untiveros
03.2007 - 05.2008
Certification - CNA
Tri-State Nursing
Associate of Science - Nursing
Mississippi Gulf Coast Community College
Associate of Science - Nursing
Montgomery College
High School Diploma -
Gaithersburg High School