Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MERCEDES BONILLA SANCHEZ

Summerville,SC

Summary

Engaged Bilingual Customer Service Representative with 5+ years of experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Care Tech position. Ready to help team achieve company goals.

Overview

16
16
years of professional experience

Work History

Senior Customer Service Agent

FedEx Express
01.2023 - 04.2023
  • Assisted other team members in performing store functions such as packages research
  • Handled customer inquiries and complaints with professionalism to restore satisfaction
  • Proactively addressed customer concerns in order to prevent escalations and complaints
  • Greeted customers and listened closely to problems described to determine solutions

Recruiter Specialist

Express Employment Professionals
12.2021 - 04.2022
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes

Secretary/HR Assistant

Baker GCI
11.2019 - 10.2020
  • Assist HR with recruiting processes, and payroll adjustments
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures
  • Processed employee termination paperwork at direction of supervisory staff

Field Clerk Helper

McDermott
07.2019 - 11.2019
  • Processed documents and materials to disseminate information to appropriate parties
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
  • Assisted with onboarding of new employees
  • Input data into spreadsheets and databases

Field Clerk

Cajun Industries
10.2017 - 04.2018
  • Assist field management by providing proper documentation such as daily sign in sheets, permits, job safety analysis
  • Audited blueprints books and provided updated revisions to management in office and field management
  • Assist with clerical duties.

Carpenter Helper/ Project Documentation

Performance Contractors, Inc.
11.2014 - 06.2015
  • Cut materials according to specifications in preparation for installation.
  • Assisted with movement of materials and equipment to job sites.
  • Followed established job site safety regulations and maintained safe and clean work area.

Educational Aide

Beyond The Bell, Youth Development Program
08.2014 - 11.2014
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Survey Helper

Focus Optical Alignment
07.2012 - 12.2012
  • Practiced company policies to promote safety and compliance.
  • Loaded and unloaded construction materials to prepare for use in construction.
  • Marked elevation from different angles and key topographic features were measured and marked.

Scaffold Helper

KBR
02.2012 - 07.2012
  • Assembled, erected and dismantled scaffolding structures to meet project needs.
  • Inspected scaffolding for safety and structural integrity before each use.
  • Utilized ladders, small lifts and rope access systems to safely access hard-to-reach areas.

Secretary's Assistant

Bethesda Refrigeration Services Inc.
03.2011 - 01.2012
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

Medical Receptionist

Dr. Untiveros
03.2007 - 05.2008
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Assisted Dr. with certain procedures, and prep blood work to send out to lab.
  • Adhered to strict HIPAA guidelines to protect patient privacy

Education

Certification - CNA

Tri-State Nursing
Sioux City, IA
06.2015

Associate of Science - Nursing

Mississippi Gulf Coast Community College
Gautier, MS
08.2013

Associate of Science - Nursing

Montgomery College
Rockville, MD
08.2005

High School Diploma -

Gaithersburg High School
Gaithersburg, MD
2005

Skills

  • High-Volume Environments
  • Time Sheet Preparation
  • Customer Relations
  • Customer Service
  • Document and Records Management
  • Appointment Booking
  • Administrative and Office Support

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Senior Customer Service Agent

FedEx Express
01.2023 - 04.2023

Recruiter Specialist

Express Employment Professionals
12.2021 - 04.2022

Secretary/HR Assistant

Baker GCI
11.2019 - 10.2020

Field Clerk Helper

McDermott
07.2019 - 11.2019

Field Clerk

Cajun Industries
10.2017 - 04.2018

Carpenter Helper/ Project Documentation

Performance Contractors, Inc.
11.2014 - 06.2015

Educational Aide

Beyond The Bell, Youth Development Program
08.2014 - 11.2014

Survey Helper

Focus Optical Alignment
07.2012 - 12.2012

Scaffold Helper

KBR
02.2012 - 07.2012

Secretary's Assistant

Bethesda Refrigeration Services Inc.
03.2011 - 01.2012

Medical Receptionist

Dr. Untiveros
03.2007 - 05.2008

Certification - CNA

Tri-State Nursing

Associate of Science - Nursing

Mississippi Gulf Coast Community College

Associate of Science - Nursing

Montgomery College

High School Diploma -

Gaithersburg High School

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