Mercedes Sanchez
San Antonio,TX
Summary
Customer-oriented, dependable and hard working. Offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
Work History
Store Manager
Circle K
04.2018 - 09.2026
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and supervised team members on customer service standards.
- Developed staff schedules to optimize labor efficiency and store coverage.
- Conducted regular audits to ensure compliance with company policies.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Maintained a clean and organized store environment for customers.
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Operated cash register and processed customer transactions efficiently.
- Greeted customers and provided friendly customer service.
Cashier
Dollar General
San Antonio, Texas
03.2017 - 04.2018
- Provided friendly assistance to customers in selecting products and resolving inquiries.
- Handled transactions accurately using the point-of-sale system for efficient checkouts.
- Maintained store cleanliness and organization to enhance customer shopping experience.
Education
Diploma -
Southside High School
San Antonio, TexasSkills
- Inventory management
- Employee training
- Staff scheduling
- Conflict resolution
- Strong verbal communication
- Team leadership
- Budgeting and cost control
- Retail merchandise quality standards
- Store merchandising
- Recruitment and hiring
- Store operations management
- Order management
- Customer service
Certifications
- ServSafe
- TABC
Timeline
Store Manager
Circle K
04.2018 - 09.2026
Cashier
Dollar General
03.2017 - 04.2018
Diploma -
Southside High School