Mercedes Silva
Brooklyn,NY
Summary
Driven and decisive Human Resources Professional offering 8+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in employer-employee relations, training and development, compliance, and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Overview
11
11
years of professional experience
Work History
Human Resources Generalist
Mulligan Security Corp
New York, NY
12.2023 - Current
- Advised management and staff on labor laws and HR policies, reducing legal risks and ensuring regulatory compliance.
- Facilitated conflict resolution sessions and mediated disputes between employees, fostering a positive work environment.
- Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition.
- Conducted workplace investigations to address allegations of harassment or discrimination, ensuring a safe work environment.
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Human Resources Specialist
Caliber Home Loans/NewRez, LLC.
Coppell, TX
06.2022 - Current
- Collaborated with HRBP to develop and execute human resources strategies, enabling business objectives.
- Delivered inquiry-related data and insights to improve overall employee experience.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Provided essential support to address individual HR needs of employees.
Senior Human Resources Specialist
United States Army
Ft. Bliss, TX
11.2018 - 02.2022
- Managed strategy for performance evaluation, corrective action, and disciplinary measures
- Supported clients with HR practice development and program creation and handled performance evaluations, job descriptions and salary ranges
- Supervised staff and client training to maintain comprehensive organizational knowledge of federal, state, and local regulations
- Served as subject matter expert for employment classification and compensation research, talent management and training strategies, providing leadership with advisement.
- Spearheaded productivity growth across HR through implementation of operational process improvements
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
Human Resources Specialist
United States Army
Schofield Barracks, HI
08.2015 - 10.2018
- Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives
- Implemented centralized database to streamline data sharing, enhance reporting and realign HR information
- Maintained records of payroll forms, leave notifications, employee files, benefits information, and workers' compensation files
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization
- Planned and conducted new employee onboarding
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Security Guard
J&D Investigations/Ralph Lauren
NY, NY
06.2013 - 08.2014
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Investigated reported incidents to protect company assets.
- Protected entrances by scanning individuals and bags via manual checks.
- Guarded restricted areas to prevent unauthorized entry.
Medical Assistant
Advanced Urology, IMP
Queens, NY
01.2014 - 03.2014
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
Education
Medical Assistant Certification Program -
Sanford-Brown Institute
07.2013
High School Diploma -
Charles Churn Christian Academy
06.2009
Some College (No Degree) -
SUNY Empire State College
Skills
- Employee Engagement
- Decision Making
- HR Policy/Procedure Development
- Complex Problem-Solving
- Confidential Document Control
- Benefits Administration
- Networking and Partnership Development
- Employment Recordkeeping
- Employee Orientation
- HR Information Systems
- Data Evaluation
- Time and Labor Control
- Training and Mentoring
- Employee Relations
- Termination Procedures
Timeline
Human Resources Generalist
Mulligan Security Corp
12.2023 - Current
Human Resources Specialist
Caliber Home Loans/NewRez, LLC.
06.2022 - Current
Senior Human Resources Specialist
United States Army
11.2018 - 02.2022
Human Resources Specialist
United States Army
08.2015 - 10.2018
Medical Assistant
Advanced Urology, IMP
01.2014 - 03.2014
Security Guard
J&D Investigations/Ralph Lauren
06.2013 - 08.2014
Medical Assistant Certification Program -
Sanford-Brown Institute
High School Diploma -
Charles Churn Christian Academy
Some College (No Degree) -
SUNY Empire State College
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