Mercedes Soto
3000 Prado Ter, Kissimmee,FL
Summary
Driven and enthusiastic sales professional, highly adaptable with a strong background in high-paced customer environments and a genuine talent for creating meaningful connections. Enjoying helping people while maintaining focus, empathy, and attention to detail. Committed to excellence and willing to contribute to a team where trust, service, and collaboration are valued.
Overview
3
3
years of professional experience
Work History
Sales Executive – Action Line
Hilton Grand Vacations
Orlando, FL
2024.05 - 2025.05
- Provide face-to-face sales presentations to guests and members moving prospects toward a buying decision building relationships with them through trust, knowledge and action. Creating enough interest in the program finding their specifics needs while maintaining a professional and ethical representation of the organization.
- Boosted sales performance through ethical, confident, and warm communication.
- Participate in reoccurring outstanding training to elevate selling capabilities and product knowledge.
- Successfully met sales targets while always putting the guest experience first.
Sales Representative – In House & Front Line
Wesgate Resorts
Kissimmee , FL
2023.04 - 2024.04
- Presented the benefits of ownership upgrades to existing owners and introduced ownership programs to referral guests, providing exceptional customer service.
- Developed strong rapport with clients and employing negotiating skills and turned customer objections into sales opportunities.
- Used friendly and persuasive communication to navigate concerns and close deals.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
Resort Sales Associate
Walt Disney World Resort
Orlando, FL
2022.07 - 2023.03
- Managed high volume of phone calls per day providing guest and future guest an excellent customer service, building trust through a friendly rapport, listening their needs to help them build their dream vacations with Disney.
- Maintain strong communication skills and provide to the guest knowledge of resort products, prices, services and facilities.
- Offered support with clarity, patience, and genuine enthusiasm.
Assistant Manager
Dior Café
Miami , FL
2021.11 - 2022.06
- Created a welcoming space for guests while maintaining Dior’s luxury standards.
- Managed customer service inquiries and complaints in a timely manner.
- Achieved sales goals and service targets by fostering and securing new customer relationships.
- Tracking inventory and ordering supplies as needed.
Education
License - Florida Real Estate
Gold Coast School
Orlando, FL2023-08
Certificate - Digital Marketing
Florida Marketing Academy
Miami, FL2023-02
BBA - Customs & International Trade
Simon Bolivar University
La Guaira, Venezuela2013-07
Skills
- Willingness and capacity to learn
- Collaborative and proactive mindset
- Empathetic sales communication
- Reliable and trustworthy
- Customer service
- Teamwork and team player
- Multitasking strengths
- Time management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Sales Executive – Action Line
Hilton Grand Vacations
2024.05 - 2025.05
Sales Representative – In House & Front Line
Wesgate Resorts
2023.04 - 2024.04
Resort Sales Associate
Walt Disney World Resort
2022.07 - 2023.03
Assistant Manager
Dior Café
2021.11 - 2022.06
License - Florida Real Estate
Gold Coast School
Certificate - Digital Marketing
Florida Marketing Academy
BBA - Customs & International Trade
Simon Bolivar University