Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mercedes Soto

3000 Prado Ter, Kissimmee,FL

Summary

Driven and enthusiastic sales professional, highly adaptable with a strong background in high-paced customer environments and a genuine talent for creating meaningful connections. Enjoying helping people while maintaining focus, empathy, and attention to detail. Committed to excellence and willing to contribute to a team where trust, service, and collaboration are valued.

Overview

3
3
years of professional experience

Work History

Sales Executive – Action Line

Hilton Grand Vacations
Orlando, FL
05.2024 - 05.2025
  • Provide face-to-face sales presentations to guests and members moving prospects toward a buying decision building relationships with them through trust, knowledge and action. Creating enough interest in the program finding their specifics needs while maintaining a professional and ethical representation of the organization.
  • Boosted sales performance through ethical, confident, and warm communication.
  • Participate in reoccurring outstanding training to elevate selling capabilities and product knowledge.
  • Successfully met sales targets while always putting the guest experience first.

Sales Representative – In House & Front Line

Wesgate Resorts
Kissimmee , FL
04.2023 - 04.2024
  • Presented the benefits of ownership upgrades to existing owners and introduced ownership programs to referral guests, providing exceptional customer service.
  • Developed strong rapport with clients and employing negotiating skills and turned customer objections into sales opportunities.
  • Used friendly and persuasive communication to navigate concerns and close deals.
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.

Resort Sales Associate

Walt Disney World Resort
Orlando, FL
07.2022 - 03.2023
  • Managed high volume of phone calls per day providing guest and future guest an excellent customer service, building trust through a friendly rapport, listening their needs to help them build their dream vacations with Disney.
  • Maintain strong communication skills and provide to the guest knowledge of resort products, prices, services and facilities.
  • Offered support with clarity, patience, and genuine enthusiasm.

Assistant Manager

Dior Café
Miami , FL
11.2021 - 06.2022
  • Created a welcoming space for guests while maintaining Dior’s luxury standards.
  • Managed customer service inquiries and complaints in a timely manner.
  • Achieved sales goals and service targets by fostering and securing new customer relationships.
  • Tracking inventory and ordering supplies as needed.

Education

License - Florida Real Estate

Gold Coast School
Orlando, FL
08-2023

Certificate - Digital Marketing

Florida Marketing Academy
Miami, FL
02-2023

BBA - Customs & International Trade

Simon Bolivar University
La Guaira, Venezuela
07-2013

Skills

  • Willingness and capacity to learn
  • Collaborative and proactive mindset
  • Empathetic sales communication
  • Reliable and trustworthy
  • Customer service
  • Teamwork and team player
  • Multitasking strengths
  • Time management

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Sales Executive – Action Line

Hilton Grand Vacations
05.2024 - 05.2025

Sales Representative – In House & Front Line

Wesgate Resorts
04.2023 - 04.2024

Resort Sales Associate

Walt Disney World Resort
07.2022 - 03.2023

Assistant Manager

Dior Café
11.2021 - 06.2022

License - Florida Real Estate

Gold Coast School

Certificate - Digital Marketing

Florida Marketing Academy

BBA - Customs & International Trade

Simon Bolivar University

Similar Profiles

CREATE PROFILE
Mercedes Soto
Want your own profile? Build for free at Resume-Now.com