Mercedes Stavig
Bozeman,MT
Summary
Responsive Social Media Coordinator with copywriting background and understanding of online analytics. Promoting strong work ethic coupled with exemplary communication skills. Successfully implements campaigns and actions across multiple social media platforms.
Overview
6
6
years of professional experience
Work History
Lead Residence Experience Coordinator
Yellowstone Club
Big Sky, Montana
11.2021 - Current
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Looked up orders, provided estimated arrival details and assisted with delivery logistics.
- Helped customers understand return policies and processed items.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
Social Media Project Coordinator
Yellowstone Club
Big Sky, Montana
12.2021 - Current
- Created social media content with consistent content and tone.
- Increased customer engagement through social media.
- Wrote social media content to increase engagement with customers.
- Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
Online Clothing Store Proprietor
West-Thread
Bozeman, Montana
02.2021 - Current
- Promoted business' development by building and maintaining relationships with new clients.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Educator
Lululemon Athletica
Bozeman, Montana
09.2018 - 11.2021
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Marketing
Montana State University - Bozeman
Bozeman, MT05.2021
Skills
- Adobe Creative Suite Proficiency
- Campaign Launch and LifeCycle Management
- Content Creation
- Social Media Content Writing
- Email Marketing
- Promotional Campaigns
- Social Media Platforms
- Social Media Expertise
- Social Media Engagement
- Attention to Detail
- Excellent Multitasking
- Facebook, Instagram, LinkedIn
- Website Updates
Websites
Timeline
Social Media Project Coordinator
Yellowstone Club
12.2021 - Current
Lead Residence Experience Coordinator
Yellowstone Club
11.2021 - Current
Online Clothing Store Proprietor
West-Thread
02.2021 - Current
Educator
Lululemon Athletica
09.2018 - 11.2021
Bachelor of Science - Marketing
Montana State University - Bozeman
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