Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mercedes Sulbaran

Bluffdale,UT

Summary

Hardworking Fulfillment Associate proficient in fluid loading, damaged package assessments and team training. Excellent time management, problem-solving and listening skills. Enthusiastic, willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

6
6
years of professional experience

Work History

FC Associate 1

Amazon
07.2022 - Current
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Unloaded deliveries into warehouse and arranged contents in designated storage areas.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Transported packed items onto delivery vehicles, updating tracking database once loaded.
  • Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.

Online Shopper

Walmart
10.2022 - 07.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Presented professional image consistent with company's brand values.

Cook's Assistant

International Russian Market
01.2018 - 12.2020
  • Worked with chef to prepare daily food specials and other supplies.
  • Prepared food orders to support waitstaff and other team members.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Followed recipes closely for consistent taste, quality and presentation.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Placed orders to restock items before supplies ran out.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Portioned meals according to recipe specifications, limiting kitchen waste.
  • Maintained composure and work quality while under stress.

Education

Bachelor of Science - Agronomic Engineer

Universidad Central De Venezuela
Caracas, VE
07.2006

Skills

  • Order Status Updating
  • Teamwork Skills
  • Appointment Scheduling Software
  • Team Leadership
  • Merchandise Inspection
  • Issue Resolution

Languages

Spanish
Native or Bilingual

Timeline

Online Shopper

Walmart
10.2022 - 07.2023

FC Associate 1

Amazon
07.2022 - Current

Cook's Assistant

International Russian Market
01.2018 - 12.2020

Bachelor of Science - Agronomic Engineer

Universidad Central De Venezuela

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Mercedes Sulbaran