Mercedes Tate-Bierman
Chicago,IL
Summary
Highly organized and motivated individual with demonstrated track record of building relationships with clients, developing successful sales campaigns, and using critical thinking to problem-solve. Results-oriented professional who engages with customers and teammates to help establish rapport. Proven track record of building customer and teammate relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple responsibilities simultaneously with a high degree of accuracy. Goal-oriented leader with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Tenacious individual with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets.
Overview
2
2
years of professional experience
Work History
Account Executive
Yelp
11.2022 - Current
- Build and strengthen relationships with new and existing accounts to drive revenue growth.
- Qualify leads, build relationships and execute sales strategies to drive new business.
- Execute successful sales strategies to convert leads into customers.
- Resolve issues promptly to drive satisfaction and enhance customer service.
- Meet and exceed service level goals to achieve standards and expectations.
- Employ proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Train clients on product features and updates to secure buy-in.
Therapist
Jasper County Health Department
06.2021 - 07.2022
Education
Master of Science - Counseling, Clinical Mental Health Counseling
Eastern Illinois University
Bachelor of Science - Clinical/Community Psychology, Communication
University of Illinois Urbana
Skills
- Verbal and Written Communication
- Product and Service Sales
- Strategic Selling
- Customer Relationships
- Sales Target Achievement
- Strong Relationships
- Driving KPIs
- Sales Strategies Implementation
Accomplishments
- Achieved Account Executive in July 2023 by generating $240,000 in booked revenue
- Completed the Coaching Development Program in September 2023
References
Keith Jay- Local Sales Manager
Team Manager Month 3-Current
keithjay@yelp.com
John French- Senior Local Sales Manager
Training Manager Months 1-2
jfrench@yelp.com
Jeannie Johnson
Supervisor at Jasper County Health Department
106 Edwards St.
Newton, IL 62448
jjohnson@jasperhealth.org
618-783-4154
Timeline
Account Executive
Yelp
11.2022 - Current
Therapist
Jasper County Health Department
06.2021 - 07.2022
Master of Science - Counseling, Clinical Mental Health Counseling
Eastern Illinois University
Bachelor of Science - Clinical/Community Psychology, Communication
University of Illinois Urbana