Mercedes Torres
New Braunfels,TX
Summary
Highly-motivated individual with desire to take on new challenges. High-energy and skilled in working under pressure and adapting to new situations to best enhance the organization and new opportunities. Looking to leverage all skills with new experiences. Passionate about Design and expanding my knowledge.
Overview
8
8
years of professional experience
Work History
Server
Muck N Fuss
11.2021 - 09.2023
- Worked with a group of people to achieve a shared goal or outcome in an effective way. Actively listening to other members of the team and approaching teamwork with a positive attitude.
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time and/or any tasks outside of work.
- Formally trained new hires on menu items, computer systems, company standards, and customer service expectations.
- Handled money transactions accurately while following company procedures for handling cash payments.
Bartender
Figaros Pizza And Pub
09.2020 - 12.2021
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Hostess/Server
Adobe Cafe
02.2016 - 06.2020
- Created a positive patron experience by delivering exceptional customer service to all parties.
- Maintained upkeep of a clean environment for all customers and patrons to maintain quality assurance procedures and protocol.
- Gained experience managing time and effectively multi tasking while waiting tables.
Education
Some College (No Degree) - Interior Design
Texas State University
San Marcos, TXHigh School Diploma -
New Braunfels High School
New Braunfels, TX05.2017
Skills
- Time Management
- Interpersonal Skills
- Critical Thinking
- Attention to Detail
- Adaptability
- Organization
- Communication
- Teamwork
- Creativity
Affiliations
- Involved with the New Braunfels High School Monoceros Dance team for 3 years (2014-2017)
Timeline
Server
Muck N Fuss
11.2021 - 09.2023
Bartender
Figaros Pizza And Pub
09.2020 - 12.2021
Hostess/Server
Adobe Cafe
02.2016 - 06.2020
Some College (No Degree) - Interior Design
Texas State University
High School Diploma -
New Braunfels High School
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