Mercedes Torres
Albuquerque,NM
Summary
Boasts a solid comprehension of restaurant operations, including scheduling and inventory management. Demonstrates a proven track record in team development, adeptly resolving customer concerns, and cultivating a delightful customer journey. Proficient in fundamental sales techniques such as rapport-building, anticipation of needs, and consistent execution of daily processes. Possesses robust organizational and interpersonal proficiencies, coupled with the agility to thrive in dynamic environments.
Overview
5
5
years of professional experience
Work History
Server
Spectator's Sports Bar and Grill
01.2024 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Assistant Manager
The Player's Grill
06.2021 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Bartender/ Beverage Cart
The Player's Grill
09.2020 - 06.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
El Pinto Restaurant and Cantina
05.2019 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Arts - Individualized Studies
New Mexico State University
Las Cruces, New Mexico12.2023
High School Diploma -
Hope Christian School
Albuquerque, New Mexico05.2017
Skills
- Exceptional customer service
- Product and Service Sales
- Leadership and Management Abilities
- Product and service knowledge
- Customer Relations
- Microsoft Outlook, Word, and Excel
- Sales Techniques
Leadership Experience
True
Volunteer Experience
- Practicum Student, 02/2023, 05/2023
- Practicum Student, 02/2022, 05/2022
Timeline
Server
Spectator's Sports Bar and Grill
01.2024 - 05.2024
Assistant Manager
The Player's Grill
06.2021 - 12.2023
Bartender/ Beverage Cart
The Player's Grill
09.2020 - 06.2021
Server
El Pinto Restaurant and Cantina
05.2019 - 08.2020
Bachelor of Arts - Individualized Studies
New Mexico State University
High School Diploma -
Hope Christian School