Mercedes Valdes
Miami
Summary
Proactive and adaptable, I excelled at Winn Dixie Supermarket by leveraging my multitasking and customer service skills to enhance operational efficiency and customer satisfaction. My experience spans food service to construction cleaning, where I significantly contributed to workplace safety and aesthetics. My quick learning ability and positive attitude have consistently improved team dynamics and business outcomes.
Overview
15
15
years of professional experience
Work History
Food Service Worker
Wendys
07.2023 - 03.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Construction Cleaner
Jacobs Sweeping and Cleaning
02.2012 - 06.2019
- Improved site aesthetics with thorough cleaning and removal of dust, dirt, and grime on finished surfaces.
- Minimized risk of accidents with diligent removal of potentially hazardous materials such as nails, screws, or broken glass from work areas.
- Bolstered overall project success with proactive communication regarding potential hazards or areas requiring additional cleanup attention to supervisors or team leads.
- Expedited workflow by keeping tools clean, organized, and easily accessible for all crew members onsite.
Deli Clerk
Winn Dixie Supermarket
01.2013 - 02.2014
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Customer Service Representative
Passion Parties
08.2009 - 01.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate - Medical
Florida Career College
Miami, FL08-2022
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
Languages
spanish
Limited Working
Timeline
Food Service Worker
Wendys
07.2023 - 03.2024
Deli Clerk
Winn Dixie Supermarket
01.2013 - 02.2014
Construction Cleaner
Jacobs Sweeping and Cleaning
02.2012 - 06.2019
Customer Service Representative
Passion Parties
08.2009 - 01.2011
Certificate - Medical
Florida Career College
Similar Profiles
Syrhianna MitchellSyrhianna Mitchell
Associate at WendysAssociate at Wendys
Carlos OcasioCarlos Ocasio
Crew Member at WendysCrew Member at Wendys
Desiree SazoDesiree Sazo
Cashier at WendysCashier at Wendys