Mercedes Williams
Wesley Chapel
Summary
As an Operations Coordinator at Barbizon USA with a background in optimizing operational processes. Proven track record of streamlining workflows and enhancing team efficiency. Demonstrated ability to manage logistics and coordinate cross-functional teams to meet organizational goals. Im prepared to drive operational success. Known for improving process efficiencies and supporting strategic initiatives. Strong collaborator with focus on achieving results and adapting to dynamic environments. Expertise in logistics management and team coordination.
Overview
14
14
years of professional experience
Work History
Operations Coordinator
Barbizon USA
02.2015 - Current
- Fostered strong relationships with clients, leading to repeat business and positive referrals within the industry.
- Maintained accurate financial records, tracking expenses and revenue for each event with precision.
- Developed comprehensive risk management plans, minimizing potential issues during events.
- Designed visually appealing event spaces, contributing to a memorable guest experience.
- Established clear communication channels among team members, vendors, and clients throughout the entire planning process.
- Improved event attendance rates by implementing targeted marketing strategies and promotional materials.
- Managed vendor relationships to ensure timely delivery of goods and services for events.
- Coordinated pre-event site inspections, addressing any concerns or adjustments needed prior to the day-of execution.
- Evaluated post-event feedback from attendees, incorporating insights into future planning efforts for continuous improvement on subsequent events.
- Optimized staff scheduling, ensuring adequate coverage for all aspects of event operations.
- Enhanced event attendee experience by coordinating seamless logistics and venue setups.
- Implemented innovative solutions for common operational challenges faced during large-scale events.
- Managed event logistics and operations.
Sales Officer
Barbizon USA
02.2015 - 07.2022
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about events and showcases.
- Boosted sales performance by identifying and targeting high-potential leads.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
- Trained junior sales staff, mentoring them on best practices and strategies for success.
- Collaborated with marketing team to develop promotional materials to boost product visibility.
- Cultivated strong relationships, establishing trust and loyalty among clients.
Teacher Educator
GABIE
03.2011 - 02.2015
- Developed differentiated instruction strategies to accommodate diverse learning styles, resulting in improved student outcomes.
- Increased student engagement by incorporating hands-on activities and group projects into lesson plans.
- Boosted students'' critical thinking skills through the implementation of inquiry-based learning methods.
- Served on curriculum review committee, collaborating with colleagues to refine courses for optimal alignment with state standards and current pedagogical trends.
- Designed engaging multimedia presentations, utilizing various technological tools to enhance instructional delivery and capture student interest.
Education
Associate of Arts - Mass Media And Communications
Kennesaw State University
Kennesaw, GA05-2016
Skills
- Scheduling management
- Employee development
- Process implementation
- Personnel resource allocation
- Customer relationship development
- Administrative management
- Conflict mediation
- Risk management
Timeline
Operations Coordinator
Barbizon USA
02.2015 - Current
Sales Officer
Barbizon USA
02.2015 - 07.2022
Teacher Educator
GABIE
03.2011 - 02.2015
Associate of Arts - Mass Media And Communications
Kennesaw State University