Mercedes Worthy
Glendale,AZ
Summary
Skilled team player with a strong background in customer service environments. Works well independently to handle assignments and always ready to go beyond basic assignments. Quick learner with good computer abilities. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Maximus
Phoenix, AZ
11.2024 - Current
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Sales Representative
Direct Fairways
Tempe, Arizona
10.2024 - 10.2024
- Assessed customer needs to recommend appropriate products or services.
- Identified new business opportunities through networking and cold calling.
Customer Service Representative
Peckham, Inc.
Phoenix, AZ
09.2021 - 08.2024
- Assisted customers with inquiries and services regarding obtaining their passports
- De-escalated difficult calls while providing excellent customer service by offering appropriate solutions
- Refined and trained other team members on procedures and information to handle different types of calls
SERVER
Waffle House, Inc.
Tolleson
01.2020 - 04.2021
- Greeted and engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Entered orders, delivered food and beverages, and processed payments, handling as many as seven tables at once with high service quality
- Answered phones and took phone orders for customer or third-party pick up
- Uphold high sanitation and safety standards during and after serving customers
RIDESHARE DRIVER
Uber Technologies, Inc. & Lyft Transportation Network
Atlanta
05.2016 - 10.2019
- Followed company standards, commercial driving requirements, and passenger safety guidelines
- Provided passengers with assistance entering and exiting vehicles and handling luggage
SALESPERSON
U R Self-Defense Products, LLC
Acworth
01.2013 - 04.2016
- Sold various child and adult safety equipment
- Generated sales leads by networking on social media sites
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
CUSTOMER CARE CONSULTANT
Alorica, Inc.
Kennesaw
10.2012 - 12.2012
- Completed more than fifty calls per day by following scripts and maintaining good call control
- Kept records of customer interactions, recording details of inquiries, complaints, comments, and actions taken
Education
HIGH SCHOOL DIPLOMA - COMPUTER-AIDED DESIGN
Paulding County High School
Dallas, GA01.2005
CERTIFICATIONS - COMPUTER SERVICE TECHNICIAN
Earle C. Clements Job Corps Academy
Morganfield, KY01.2003
CERTIFICATIONS - ELECTRICITY
Earle C. Clements Job Corps Academy
Morganfield, KY01.2003
Skills
- Great Tenacity and Patience
- Solo and Team Player
- Outstanding Communication Skills
- Efficient with Time and Organization
- Appointment Scheduling
- Call center experience
- Escalation management
- Critical Thinking
- Computer Proficiency
- Product and service solutions
Affiliations
Football
Bowling
Karaoke
Timeline
Customer Service Representative
Maximus
11.2024 - Current
Customer Sales Representative
Direct Fairways
10.2024 - 10.2024
Customer Service Representative
Peckham, Inc.
09.2021 - 08.2024
SERVER
Waffle House, Inc.
01.2020 - 04.2021
RIDESHARE DRIVER
Uber Technologies, Inc. & Lyft Transportation Network
05.2016 - 10.2019
SALESPERSON
U R Self-Defense Products, LLC
01.2013 - 04.2016
CUSTOMER CARE CONSULTANT
Alorica, Inc.
10.2012 - 12.2012
HIGH SCHOOL DIPLOMA - COMPUTER-AIDED DESIGN
Paulding County High School
CERTIFICATIONS - COMPUTER SERVICE TECHNICIAN
Earle C. Clements Job Corps Academy
CERTIFICATIONS - ELECTRICITY
Earle C. Clements Job Corps Academy