Desired Job Title
Logistics Sales ExecutiveAccount ManagerAccount ExecutiveTerritory ManagerSales Development ManagerWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteLocation: Vancouver, USA
Open to relocation: No
Open To Work
Mercedes A. Felix
Account Manager
Vancouver,WA
Work Preference
Summary
Account Executive with 5+ years driving retention and expansion revenue across SMB and mid-market portfolios. Consistent top performer with 120–180% quota attainment and a company record for largest upsell in segment history. Equally effective hunting new opportunities as growing existing accounts, leveraging intent data, sales intelligence, and CRM-driven pipeline management to identify whitespace, execute strategic account plans, and convert signals into revenue.
Overview
7
7
years of professional experience
Work History
Account Manager-SMB Growth
ZoomInfo
10.2022 - Current
- SMB Account Manager focused on customer centric client retention and growth of existing accounts.
- Drove client engagement by showcasing solutions that enhance ROI.
- Schedule and deliver online product demos.
- Maintained status as a top performer two years running with a record of exceeding quota consistently (120-180% quota attainment 2023-2025).
- Adept with CRM (Salesforce), Sales Intelligence (ZoomInfo/Outreach), LLM (Claude/OpenAI), and Microsoft Office/Gsuite tools.
- Set new company record for largest upsell in SMB history.
- Maintained portfolio of about 300 accounts which rotate every 12 months.
- Analyzed sales data to identify trends, opportunities and risks.
Outbound Sales Development Representative
ZoomInfo/Chorus.ai
10.2021 - 10.2022
- Outbound SDR for the Emerging Products Teams focused on driving revenue growth through strategic sales initiatives and collaboration with product teams.
- Developed and executed outbound sales strategies to identify and qualify new business opportunities.
- Utilized CRM tools and data analysis to track and improve sales performance.
- Conducted market research to stay informed of emerging trends and opportunities in the industry.
- Hit 230% of quota for H1 and 267% of quota for H2 2021.
Logistics Sales Executive
ITS Logistics
02.2021 - 09.2021
- Team lead
- Set a new record for number of sales in any employee's first month
- Lead Team of four while keeping sales consistent through pandemic
- Maintained customer relationships while driving new business
- Helped my team increase their sales by 65% in first two months
- Supply Chain and 3PL Logistics Company
Assistant Branch Manager
Enterprise Rent-A-Car
01.2019 - 01.2021
- Managed budgets and prepared financial reports to ensure cost-effective operation.
- Developed and maintained relationships with airlines and other stakeholders.
- Oversaw scheduling, training, and performance reviews for airport staff.
- Managed largest branch and tri-brand location in the city (40 employees).
- Directed daily branch operations, leading the team to exceed monthly sales goals.
Education
Bachelors - Business Management and Entrepreneurship
University of Nevada
05-2019
Skills
- Account management
- Teamwork and collaboration
- Customer service
- Goal oriented
- Customer relationship management (CRM)
- Revenue growth
- Staff management
- Client relations
WEBSITE, PORTFOLIO AND PROFILES
https://www.linkedin.com/in/mercedes-mercy-f-614235157/
Timeline
Account Manager-SMB Growth
ZoomInfo
10.2022 - Current
Outbound Sales Development Representative
ZoomInfo/Chorus.ai
10.2021 - 10.2022
Logistics Sales Executive
ITS Logistics
02.2021 - 09.2021
Assistant Branch Manager
Enterprise Rent-A-Car
01.2019 - 01.2021
Bachelors - Business Management and Entrepreneurship
University of Nevada