Mercedez Keophounsouk
Fresno,CA
Summary
Experienced Casino Cage Cashier with proven background in handling high-volume transactions and maintaining accurate records. Possess strong mathematical skills, ability to work under pressure, and solid knowledge of casino operations. Known for exceptional customer service abilities, along with adept handling of monetary exchanges, ensuring integrity and accuracy at all times. Have contributed significantly to improving operational efficiency and customer satisfaction in previous roles.
Overview
6
6
years of professional experience
Work History
Casino Cage Cashier
Club One Casino
Fresno, California
01.2020 - 03.2023
- Maintained an accurate record of all transactions in the casino's computer system.
- Resolved disputes between customers or staff members in a professional manner.
- Balanced the cash drawer at the beginning and end of each shift.
- Provided excellent customer service by responding promptly to inquiries and resolving customer complaints quickly and efficiently.
- Reconciled customer accounts when necessary to resolve discrepancies.
- Ensured that all cage operations were conducted in accordance with established policies and procedures.
Table Games Dealer
Chuckchansi Gold Resort & Casino
Coarsegold, California
10.2019 - 02.2022
- Assisted new players with understanding game rules and procedures.
- Fostered an entertaining environment by engaging guests in conversation.
- Responded quickly and appropriately to any disputes that arose between players.
- Collected losing bets and paid out winnings promptly and accurately.
- Provided friendly customer service to guests at the casino table games area.
- Maintained a positive attitude and professional demeanor during shifts.
- Answered questions from patrons regarding house rules or gaming regulations.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Observed gamblers to identify marking, switching and counting cards.
Server
Hino Oishi
Fresno, CA
11.2016 - 12.2018
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
Duncan Polytechnical
Fresno, CA06-2016
Skills
- Cash handling
- Transaction processing
- Customer service
- Policy compliance
- Positive attitude
- Accountability
- Strong ethics
- Effective communication
- Problem solving
- Time management
References
References available upon request.
Timeline
Casino Cage Cashier
Club One Casino
01.2020 - 03.2023
Table Games Dealer
Chuckchansi Gold Resort & Casino
10.2019 - 02.2022
Server
Hino Oishi
11.2016 - 12.2018
High School Diploma -
Duncan Polytechnical